Description:

Company Overview:

Cozentus is a leading global technology and business solutions provider, specializing in helping organizations optimize their operations through innovative digital transformation strategies. We operate across diverse industries, including financial services, healthcare, and retail, delivering tailored solutions that drive efficiency, enhance customer experiences, and foster sustainable growth. With a global footprint and a commitment to excellence, Cozentus empowers businesses to thrive in today's dynamic marketplace.

Role Overview:

1. Requirements & Solution Design:

- Lead requirement discovery sessions with logistics domain stakeholders

- Document clear and detailed business, functional, and non-functional requirements (BRDs, FRDs, user stories, acceptance criteria).

- Translate complex logistics workflows (routing, tracking, order fulfillment, inventory movement) into system models and user journeys.

- Develop as-is and to-be process maps using BPMN or similar standards.

2. Product & Project Collaboration:

- Collaborate with Product Managers to define product vision, roadmap, and solution scope.

- Work closely with engineering teams to clarify requirements and support solution design discussions.

- Liaise with QA teams to ensure test coverage aligns with business needs.

- Support sprint planning, backlog refinement, and UAT cycles in Agile environments.

3. Logistics Domain Expertise:

- Provide subject-matter expertise in logistics processes such as:

i. Transportation management (TMS)

ii. Warehouse management (WMS)

iii. Route optimization

iv. Order orchestration

v. Freight billing & reconciliation

vi. Real-time tracking/visibility

- Stay updated on logistics industry trends, regulatory changes, and emerging technologies.

4. Stakeholder Management & Communication:

- Build strong relationships with internal and external stakeholders at operational and executive levels.

- Facilitate workshops, solution presentations, and requirements sign-off meetings.

- Manage expectations, communicate changes, and mitigate requirement-related risks.

- Serve as the primary contact between business teams and technical delivery teams.

5. Analysis & Continuous Improvement:

- Conduct impact assessments for enhancements, integrations, and system changes.

- Analyze operational data and KPIs to identify improvement opportunities.

- Recommend solution optimizations and process improvements based on insights.

- Support change management activities and training for end users.

Job Requirements:

Required Skills & Qualifications:

- Bachelors degree in Business, Supply Chain, Information Systems, or related field.

- 10+ years of experience as a Business Analyst, with at least 3 years in logistics or supply chain software.

- Strong understanding of Logistics applications like TMS/WMS, inventory management, or real time visibility.

- Demonstrated expertise in requirements elicitation, documentation, and process modeling.

- Proficient in tools such as Azure Devops, Jira, Confluence, Visio/Lucidchart, or equivalents.

- Strong analytical and problem-solving skills with attention to detail.

- Excellent communication, presentation, and stakeholder management abilities.

- Experience working in Agile/Scrum environments.

Preferred Qualifications:

- Experience with logistics software platforms, IoT tracking, or optimization engines.

- Familiarity with APIs, data flows, and system integration concepts.

- Knowledge of BI tools (Power BI, Tableau) for logistics data insights.

- Certifications: CBAP, PMI-PBA, Agile BA, CSPO, or similar would be a plus