CoWrks - Specialist - Community Engagement

Roles and Responsibilities

COMMUNITY

- Building a community environment thats conducive to collaboration

- Organizing new member introduction brunches and mixers/socials

- Working with local businesses in the vicinity to plan engagement events

- Continuously measuring member satisfaction and strive to improve member satisfaction levels

- Community team is the face of a center and hence ensuring that the front desk is always manned by a community team member.

- Conceptualizing and executing Community Initiatives such as Events that help build relationships between members.

- Introducing new members to our existing community of members.

- Managing billing & check-ins/ check-outs for all members whose membership qualifies as Hourly or Day-Pass

- Conducting CoWrks Center Tours for all potential new members

- Attending to our members needs at all times and solve member issues

- Managing the CoWrks membership waiting lists

- Ensuring all members have enrolled on Cowrks App.

- Proactively gathering data on members business objectives and identifying member services that could help other members achieve their objectives.

- Supervising in-building events for compliance with house rules and escalating issues as they arise.

OPERATIONS

- Working with the CoWrks Operations teams to ensure operational efficiency and cleanliness of CoWrks spaces, buildings, IT infrastructure, back-of-house areas, etc.

- Assisting Community Manager in building policies pertaining to Guest Registration, Security and Building Procedures.

- Providing daily, weekly and monthly reports to the Community Manager

- Liaise with our Facilities & IT Support teams to resolve member issues such as Printers, Telephones, etc.

- Conceptualizing and rolling-out initiatives that promote CoWrks

- Liaising with our Communications, Marketing & Technology teams to ensure that digital/email/print communications are conceptualized and go-live prior to events as per policy.

- Implementing new initiatives, policies & processes to improve operational efficiency and create stronger, more engaged CoWrks communities and achieve a service rating of >95%.

- Inspecting our CoWrks Center amenities & services daily.

- When amenities or services need maintenance, raise Facilities Tickets through our ticketing platform.

- Preparing center expense reports for review by the Community Development Council of CoWrks on a monthly basis.

- Sending requirements for procurement to respective teams in a timely manner.

SALES & MARKETING:

- Limiting desk vacancies by ensuring operational efficiency through enhanced member experience

- Working with CoWrks marketing team to ensure required visibility for your CoWrks location

- Ensuring that each CoWrks community member lead is managed with utmost care and in line with the CoWrks Sales Process

- Focusing on driving auxiliary revenue streams including meeting rooms, day passes, virtual office, event spaces, etc.

- Conducting/Arranging walkthroughs and co-ordinate with Sales Team.

- Conducting research on potential members and develop tailored marketing strategies and materials based on such research.

- Work with the marketing team of CoWrks to develop targeted marketing strategies.

- Operating within the framework set by CoWrks and be a flag bearer of CoWrks values and ethos.

- Promoting members offerings across Cowrks (DMS, print, Connect app etc