Industry: Automotive Manufacturing

Location: Pune, with occasional travel to East African countries per business requirement.

About the Company:

The company is a leading global automotive manufacturer with a strong international presence across multiple markets. Renowned for innovation, quality, and customer-centricity, the organization is committed to building sustainable mobility solutions and strengthening its after-sales service ecosystem worldwide.

Role Overview:

The Country Manager - Service will be responsible for managing after-sales service operations across the assigned country, strengthening distributor capabilities, improving service performance, and ensuring adherence to global service standards.

Country Manager for Service:

Service systems & Process management:

- Deploy BAL standard systems/processes & capture Service data of country.

- Analyze Service data and derive gaps and actionables.

- Develop service plans in discussion with Distributor & guide/monitor their execution.

- Guide Distributor on management of his Service Organization and reporting systems.

Product management:

- Capture feedback from Stakeholders on Product & Service.

- Analyze product concerns and conduct detailed study on the top concerns.

- Record and report product concerns to BAL technical team for product improvements.

- Conduct detailed benchmarking of competition products & ongoing improvements.

Service Channel management:

- Plan/guide Distributor on Service Channel development.

- Deploy Service SOPs & infrastructure of channel partners as per Guidelines.

- Ensure SKD & CKD assembly at Distributor and Channel as per standards.

Business development:

- Conceptualize & implement/ organize service promotional campaigns.

- Develop & deploy Service Systems & processes.

Warranty management:

Spare parts management:

- Guide/monitor Spare parts distribution, stock & ordering.

Capability development:

- Build capability of Distributor team & conduct periodic training to enhance their capability and of the Channel as required.

Key deliverables:

- Network Expansion/ Development - Service & Spares.

- Benchmarking and Failure reports.

- Trainings.

- Achieve targets on initiatives as per plan.

- CSI%.

- % Complaint closure within timeline.

Technical/ Functional:

- Good Technical skills: Ability to analyse product related technical issues.

- Understanding of Service management & development.

Behavioral:

- Analytical Skills.

- Communication Skills.

- Influencing Skills.

- Leadership Skills.

Maturity to:

1. Deal with Senior Management of multiple Distributors and drive them to execute initiatives.

2. Conduct detailed technical investigations and technically present to Bajaj Product Support/R&D team members on design improvements as per country need.