Country Head/Director - Supply Chain & Logistics

Role:

We are building a fully integrated, in-house logistics and delivery network to support rapid business expansion across multiple states. This role will be responsible for designing, building, and scaling the entire supply chain and logistics function from sourcing and movement to last-mile delivery. As the Country Head (Director), Supply Chain & Logistics, you will work closely with the Founder and the leadership team to create a highly efficient, cost-effective, and scalable logistics network, with a particular focus on Tier 3 and rural markets.

Key Responsibilities:

- Lead end-to-end logistics operations, including sourcing, movement, warehousing, inventory management, and first-, mid-, and last-mile delivery.

- Design and build a scalable, pan-India logistics network aligned with business expansion across multiple states.

- Establish and optimise warehousing infrastructure, distribution hubs, and logistics processes from the ground up.

- Drive operational excellence through well-defined SOPs, performance metrics, and continuous process improvements.

- Own cost structures across logistics, identifying opportunities for optimisation without compromising service quality.

- Hire, lead, and scale large multi-location teams, including warehouse staff, delivery agents, and regional operations managers.

- Build strong systems for demand planning, inventory control, and order fulfilment in collaboration with procurement, tech and telesales teams.

- Track, analyse, and improve key performance metrics such as delivery TAT, fill rates, cost per order, and return rates.

- Partner closely with the Founder and leadership team on strategy, expansion planning, and execution.

- Ensure high levels of reliability, efficiency, and customer satisfaction across all logistics operations.