Department: Human Resources - Talent Management

Designation: Deputy Manager

Role Type: Individual Contributor (IC)

Location: Hyderabad, Kokapet

Industry Preference: BPO / ITES / Healthcare RCM

Candidate Preference: Female candidates preferred

Experience: 8 - 12 yrs

Salary: 24 - 36 LPA (Don't Disclose)

Job Summary:

We are looking for a dynamic and business-focused HR Business Partner (HRBP) to join our Talent Management team in Hyderabad. The ideal candidate will have 8+ years of progressive HRBP experience in a fast-paced BPO, ITES, Healthcare, or shared services environment. This role will act as a strategic partner to business leaders, driving talent initiatives, employee engagement, retention strategies, performance management, and organizational effectiveness.

The incumbent will be responsible for managing the end-to-end employee lifecycle, strengthening employee relations, driving culture-building initiatives, leveraging HR analytics, and proactively partnering with leaders to enhance employee experience and business outcomes.

Key Responsibilities:

HR Business Partnering:

- Partner closely with business leaders and functional heads to align people strategies with business objectives.

- Act as a trusted advisor on employee relations, performance management, talent development, and workforce planning.

- Build strong relationships with stakeholders and provide strategic HR guidance on people-related matters.

Talent Management & Employee Lifecycle:

- Manage the complete employee lifecycle, including onboarding, performance management, career development, internal mobility, and exit management.

- Drive talent review discussions, succession planning, and development initiatives for key talent.

- Support leadership in identifying and nurturing high-potential employees.

Attrition Management & Retention:

- Drive attrition control initiatives and work towards achieving monthly retention targets.

- Develop and implement retention strategies, with a special focus on retaining top-performing employees.

- Conduct stay interviews, exit analysis, and recommend corrective actions based on trends and insights.

Employee Engagement & Culture Building:

- Lead employee engagement initiatives in line with the annual engagement calendar.

- Drive culture-building programs that enhance employee experience and organizational effectiveness.

- Roll out HR policies, initiatives, and communication campaigns effectively across business units.

Employee Relations:

- Conduct employee connects, skip-level discussions, and grievance-handling interventions.

- Act as a trusted and approachable HR partner for employees and managers.

- Resolve employee concerns in a timely, empathetic, and compliant manner.

Change Management & Organizational Effectiveness:

- Drive implementation of new HR processes, policies, and organizational change initiatives.

- Ensure process adherence and promote a culture of accountability and continuous improvement.

- Support business transformation projects and change management programs.

HR Analytics & Reporting:

- Perform RAG analysis, attrition analysis, engagement analysis, and workforce reporting.

- Leverage HR data to identify trends, risks, and opportunities for improvement.

- Lead Quarterly Business Reviews (QBRs) and present actionable HR insights to leadership teams.

Manager Coaching & Development:

- Coach and guide line managers on performance management, employee engagement, feedback mechanisms, and people management practices.

- Build leadership capability through proactive consultation and continuous support.

Compliance & Governance:

- Ensure adherence to company policies, HR processes, and applicable labor laws.

- Support investigations, disciplinary actions, performance improvement plans, and compliance-related activities.

- Drive awareness and understanding of HR policies across the organization.

Cross-functional Collaboration:

- Partner with Talent Acquisition, Learning & Development, Rewards, and Operations teams to support business requirements.

- Provide support for special projects and critical HR initiatives as assigned.

Desired Candidate Profile:

- MBA / PGDM in Human Resources or equivalent qualification.

- 8+ years of HRBP experience in BPO, ITES, Healthcare RCM, or other fast-paced organizations.

- Strong experience in employee engagement, employee relations, attrition management, retention, and stakeholder management.

- Proven track record of partnering with senior business leaders.

- Experience handling a large employee population in a dynamic environment.

- Strong understanding of Indian labor laws and HR compliance.

- Experience working with HRMS platforms such as Workday, SuccessFactors, Oracle HCM, or similar systems.

- Ability to manage multiple priorities and work independently in an Individual Contributor role.

Key Competencies:

- Strategic Business Partnering

- Stakeholder Management

- Employee Relations & Grievance Handling

- Talent Management

- Performance Management

- Attrition & Retention Management

- HR Analytics & Reporting

- Change Management

- Conflict Resolution

- Coaching & Influencing

- Strong Communication Skills

- Data-Driven Decision Making

- Problem Solving & Critical Thinking

Preferred Background:

- Female candidates preferred.

- Experience in Healthcare RCM, BPO, ITES, or high-growth organizations.

- Exposure to managing large-scale employee populations.

- Experience working in a highly matrixed and fast-paced business environment.

Role: Healthcare & Life Sciences - Other

Industry Type: BPM / BPO

Department: Healthcare & Life Sciences

Employment Type: Full Time, Permanent

Role Category: Healthcare & Life Sciences - Other

Education: PG - MBA