Key Responsibilities:

1. Corporate Quality Leadership:

- Define and drive the corporate quality strategy across all plants aligned to business goals.

- Establish robust governance for QA, QC, quality systems, and documentation.

- Lead harmonization of quality practices, specifications, testing protocols, and SOPs across all plants.

2. Multi-Plant Quality Oversight (8 Plants):

- Monitor and govern plant-level QA/QC teams for adherence to standards and KPIs.

- Ensure uniform implementation of quality systems, internal audits, and continuous improvement initiatives.

- Lead multi-site ISO 9001 / ISO 14001 / ISO 45001 certification and surveillance audit management.

- Review and approve plant-level quality results, non-conformance, and corrective actions.

3. Quality Assurance & Quality Control:

- Oversee all QC labs, test method validations, equipment calibration, and quality analytics.

- Ensure effective in-process quality, finished goods quality, change control, and quality gates.

- Establish strong statistical process controls, risk management tools (FMEA), and root cause analysis standards.

4. Regulatory & Compliance Management:

- Lead regulatory compliance for products, raw materials, and global market requirements.

- Ensure adherence to Responsible Care, product stewardship, environmental compliance, and safety standards.

- Drive documentation for REACH, customer-specific regulatory demands, and supplier quality compliance.

5. Customer Quality & Complaint Management:

- Act as the primary escalation point for global key customers on quality issues.

- Drive VOC-analysis, customer complaint resolution, corrective actions, and preventive systems.

- Participate in customer audits, product qualification programs, and technical documentation support.

- Strengthen customer confidence through transparent reporting and robust CAPA processes.

6. Continuous Improvement & Excellence:

- Drive Lean Six Sigma initiatives, defect reduction programs, and cost of poor quality (COPQ) reduction.

- Champion digital transformation of qualityLIMS, SAP QM, dashboards, analytics & real-time monitoring.

- Lead process improvement projects across plants to improve yields, reduce failures, and stabilize processes.

7. Team Leadership & Capability Building:

- Lead & coach plant QA/QC teams, lab managers, and corporate quality specialists.

- Build strong capability in root cause analysis, auditing, data analytics, and quality culture.

- Develop succession planning and capability-building roadmaps for quality teams.

Key Requirements:

Educational Qualifications:

- B.Tech/M.Tech in Chemical Engineering, Polymer Engineering, Chemistry, or related disciplines.

- Preferably Lean Six Sigma certification (Green Belt/Black Belt) and Lead Auditor certification.

Experience:

- 18-25 years of experience in QA/QC within the Chemical / Specialty Chemical / Polymer / Process Industry.

- Minimum 5-8 years in a senior leadership role leading corporate or multi-site quality.

- Strong experience in customer-facing quality, product qualifications, technical documentation, and audits.

- Proven track record of leading multi-plant quality operations and regulatory compliance.

Technical Competencies:

- Strong exposure to global quality systems: ISO, IATF, RC, regulatory audits.

- Expertise in QA/QC, lab systems, analytical methods, SPC, MSA, PPAP/APQP (if applicable).

- Knowledge of chemical process quality, product safety, and environmental compliance.

Leadership & Behavioural Competencies:

- Strong governance mindset and ability to drive change across multiple plants.

- Excellent stakeholder management (manufacturing, R&D, regulatory, supply chain, customers).

- Ability to lead complex discussions with global customers & regulatory bodies.

- High analytical, problem-solving, and decision-making ability.