Location: Gurugram

Department: Pharma / Life Sciences

Company Type: B2B SaaS (Product-led, global markets)

About Contify

Contify is an AI-native Market and Competitive Intelligence (M&CI) platform that delivers decision-ready insights to leading organizations on their markets, competitors, and key accounts. By tracking over one million sources, it delivers the precise updates executives need to make faster, more confident decisions. Contify is a Visionary in the inaugural 2026 Gartner Magic Quadrant for Competitive and Market Intelligence Platforms and a recipient of Frost & Sullivan's Product Innovation Award.

Pharma and Life Sciences is one of our strongest, fastest-growing practices. Pharma companies and the research firms serving them rely on Contify to track competitors, pipeline drugs, clinical trials, regulatory and patent developments, key opinion leaders, and competing products. They use it to defend positions in segments like rare diseases, monitor competitor risks to sharpen product strategy, and replace slow manual research with continuous, AI-enabled intelligence.

With over 350 professionals, we pair the agility of a high-growth tech firm with the stability of a mature organization.

About the Role

The Pharma Research & Delivery Manager owns the quality, relevance, and delivery of Contify's intelligence for our Pharma and Life Sciences clients, and leads a growing team of domain analysts. You combine deep domain knowledge with the ability to run high-quality research and intelligence delivery at scale.

At any given time, you will be shaping new client engagements (understanding their intelligence needs, configuring the platform, defining coverage and taxonomies, and standing up the delivery model) while also overseeing ongoing delivery across existing clients (monitoring quality, timeliness, and the health of recurring intelligence outputs). You move fluidly between onboarding new clients and monitoring delivery for several others, ensuring every client receives accurate, relevant, decision-ready intelligence on a consistent cadence.

Key Responsibilities

1. Client Engagement & Consultative Solutioning

Understand each client's M&CI needs and translate them into a clear coverage scope: competitors, pipeline drugs, indications, mechanisms of action, clinical trials, regulatory bodies, patents, and key opinion leaders.

Act as a trusted advisor, guiding clients on how to get the most value from the platform and the recurring intelligence it delivers.

Configure and tailor the Contify platform to each client's objectives: tracking entities, taxonomies, noise-filtering rules, tags, custom sources, alerts, and outputs.

Onboard new clients, setting up the delivery model so intelligence flows reliably from day one.

2. Research & Intelligence Delivery at Scale

Own timely, high-quality delivery of recurring intelligence outputs across the client portfolio, including newsfeeds, intelligence newsletters, dashboards, insights, and executive summaries.

Define and enforce QC standards and turnaround expectations to ensure quality and relevance remain consistent across clients and over time.

Use the platform, AI features, and automation to deliver intelligence at scale, keeping analyst effort focused where human judgment adds the most value.

Monitor delivery health across multiple clients in parallel; identify and resolve issues early to prevent them from affecting the client.

3. Platform-led Intelligence

Understand and analyze content sourced on the Contify platform, and publish what is most relevant to each client's use case, ensuring the platform is optimally configured for seamless, ongoing intelligence updates.

Build and maintain structured intelligence: dashboards, pipeline and competitor tracking, regulatory and clinical-trial monitoring, patent and KOL tracking, and periodic benchmarking.

Define and govern controlled taxonomies (mechanism of action, modality, indication hierarchy, designations, trial phases, deal and partnership types, and geographies) so outputs remain consistent and comparable over time.

Leverage AI capabilities such as semantic search, structured summarization, and natural-language query; liaise with the product, engineering, and data teams to improve the platform and resolve issues.

4. Quality & Continuous Improvement

Balance automation with human review in areas where domain judgment matters most, such as revenue parsing, deal interpretation, clinical-result nuance, and label changes, while steadily increasing automation coverage.

Drive continuous improvement in coverage, accuracy, and turnaround across the practice.

5. Team & Capability Building

Recruit, train, and mentor analysts to become excellent domain specialists, and help build a strategic plan to grow the Pharma and Life Sciences research team.

Own execution of capability-building and continuous-improvement programs.

Contribute to new business development initiatives across the pharma portfolio.

Qualification & Requirements

- At least five years' experience in secondary research in the Pharma / Life Sciences domain, with at least three years' experience managing research delivery and solutioning.

- Demonstrated ability to run high-quality research and intelligence delivery at scale, ideally across multiple clients or workstreams at once.

- Experience configuring or working with intelligence platforms, databases, or structured data, including comfort with taxonomies and data-quality workflows, is a strong advantage.

- Experience coordinating teams of analysts (and, where relevant, technical resources) to deliver on time and to quality.

- Experience working across the US, Europe, the Middle East, LATAM, and APAC markets is highly preferred.

- Strong domain knowledge; understanding of the Medical Devices / Medtech domain is valuable, though not mandatory.

- Good knowledge of the clinical, commercial, and regulatory processes and frameworks for drug and device approvals and related events globally.

- Well-versed with publicly available databases (ClinicalTrials.gov, PubMed, PatentScope, GloboCan) and paid databases (Informa, GlobalData).

- Advanced MS PowerPoint and Excel skills. (Primary research experience is not relevant to this role.)

Tools & Technical Skills

- Proficient with pharma and life-sciences databases such as ClinicalTrials.gov, PubMed, PatentScope, GlobalData, Informa Pharma Intelligence (Citeline), Evaluate Pharma, Cortellis, and IQVIA.

- Familiarity with global regulatory databases such as the FDA, EMA, and CDSCO portals.

- Familiarity with structured and relational data concepts, including taxonomies and entity relationships, is a plus.

- Experience with data-visualization tools such as Tableau, Power BI, or similar (not mandatory).

Our Culture and Values

At Contify, we are a people-first organization where emotional intelligence is as critical as strategic expertise. We are looking for a collaborative leader who thrives in a team-centric environment and is deeply committed to our collective mission of delivering exceptional user value.

You prioritize the team's success and actively support your colleagues in achieving shared milestones. Beyond individual performance, you have a natural drive to elevate those around you, fostering a culture of continuous improvement, mentorship, and mutual growth.