Consultant - Survey Platform

- Act as the primary global POC for Qualtrics, including stakeholder and vendor management.

- Collaborate with internal teams (HR, IT, Survey Owners, Other Stakeholders) and external partners (Qualtrics) to ensure seamless operations.

- Govern and manage the Qualtrics system globally, ensuring compliance with organizational standards.

- Oversee governance of the overall Qualtrics program and maintain a global approach to problem-solving.

- Create and Lead program execution: track deadlines, perform risk analysis, manage timelines, and ensure successful project delivery for all programs

- Facilitate and lead global meetings, including survey launch sessions, and manage change effectively.

- Communicate complex data insights in a clear and actionable manner for diverse audiences.

- Serve as the POC for global Qualtrics audits, ensuring adherence to compliance requirements.

- Act as a consultant for any new surveys guiding the requestor on the offerings, options and use cases

- Act as a consultant to current survey owners for any concerns/feasibility checks/and remodeling

- Work with Qualtrics and COE to understand new features and how it would empower our current program

- Drive lifecycle survey enhancements and continuous improvement initiatives.

- Manage cyclic survey processes (planning, creation, launch, analysis).

- Design and configure surveys using advanced features such as branching logic and skip logic.

- Execute survey launches and manage distribution strategies effectively.

- Build interactive dashboards and visualizations within Qualtrics for actionable insights.

- Address and resolve all process and tool-related queries raised by global teams.

- Own the CLP ticketing support and drive KPIs via service now

- Analyze and implement global changes in staging and production environments in collaboration with technical support.

- Apply global configurations and manage tool upgrades (e.g., EJA, AI, Action Tracker) from both functional and technical perspectives.

- Conduct periodic audits to ensure 100% compliance with global standards.