Consultant - SAP Customer Service Module

SAP - Customer Service

Role Specification:

Skill Level Level 3

- Minimum years of experience - 8+ Years

- Minimum qualification required Bachelor or Master Degree

- Location where position is mostly based Chennai

- SAP Modules in order of preference. EG: MM/PP/FICO/HR SAP CS

Job Activities (Explain what the person will be required to do in the job in question):

- Work with clients to understand their business requirements and design and implement solutions that meet those requirements

- Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements

- Excellent configuration experience in Design, customize, configure and testing within CS Module

- Ability to interact with business in workshops to unlock issues or design new developments.

- Strong SAP technical, configuration, and business area knowledge in CS module

- Extensive knowledge of repairs processing, goods receipt, storage location and tracking, integration with SAP Sales Order processing and Finance aspects to track costs of repair, details of repair and final invoice to customer

- Extensive knowledge of replacement processing including scrap and refurbishment processing

- Equipment master setup, tracking and integration with warranty tracking and coordination with SD and FI modules for reporting of warranty recognition

- Extensive knowledge of Service work orders and integration throughout repairs process

- Knowledge of service labor posting and integration with time keeping system

- Knowledge of material issues and postings

- Translate user's requests into application system solutions

- Resolve business issues by working with various groups within the company

- Redesign procedures to suggested best business practices in concert with sap functionality

- We are also looking for people with integration capabilities and cross modular capabilities in SAP SD and MM/LE.

- Worked in Order Management OTC process specifically on Master Data, Basic functions, Pricing, Free Goods, Item Proposal, Material Determination, Cross Selling, Out Put Control, Sales Documents, Item Categories, Schedule Line Categories, Delivery Documents, Billing Documents, Contracts, Account determination, Rebate Agreements and Partner Determination. Edi and Idoc Processing.

Soft Skills (List the soft skills required to do the job in question):

- Strong interpersonal and communication skills with ability to communicate effectively.

- Must have good time management skills.

- Ability to work as part of team, inter dependant as well as independently and submit deliverables on time and in excellent quality.

- Must take ownership of an assigned task and see it through to completion

- Must be self-motivated and open to learn

- Flexibility to take up different tasks in the team

Must have skills - In depth understanding on Customer Services, Sales & Distribution Process, Plant Maintenance, Contract management, Pricing concepts, OTC, Partner Determination, Text Management,

Pricing, Taxes, Billing, Credit Management, Back Orders, and Master Data Management (MDM).

- Strong understanding & experience in Integration of CS and SD with Material Management (MM), Logistics Execution (LE) & Financial Accounting (FI) modules.

- In depth understanding of SAP enterprise data and interface concept and management.