Consultant - COE Cards - Banking Domain

Job Purpose

Specialized consultants who act as Subject Matter Experts (SMEs) and Project Managers (PMs) to support clients in the Retail Banking- Cards space. Specialize in the development of target operating models (including support during near-/offshoring of operations), large/medium scale projects, driving digital banking initiatives, process automations initiatives and other operational transformation programs

Duties and responsibilities - Generic:

- Excellent verbal, written, and interpersonal communication skills

- Strong presentation skills

- Strong attention to detail and accuracy skills

- Good interpersonal & Time management skills

- Intermediate Microsoft Office (Word, Excel, and Outlook) skills

Roles and responsibilities - Process Requirements:

- Supporting clients with regards to performance improvement, operating models and service delivery, primarily in the Retail banking, Cards operations space

- Work with IT on various automation initiatives

- Prepare pro-active pitches for various target clients across the market and working with BRMs

- An individual with prior demonstrated experience in Retail Banking - Cards Operations practice and in the operations delivery, Consulting services at complex large and mid-sized banks and financial institutions.

- Highly effective communication with all levels of the organization including senior management

- Typically viewed as a subject matter expert

- Knowledge about emerging trends

- Handle consulting engagements related to process transformation and optimization

Qualifications:

- Overall 15+ years of experience in Banking / BFSI of which 10+ years of experience in Operations, Delivery Management, Consulting and Transformation experience including Lite Tech and Digital Banking experience

- Experience in Cards operations process re-engineering and automations.

Working conditions:

- General working hours.

Work Location: Mumbai, Chennai, Bangalore

Direct reports

Individual contributor role