Constems.AI - Business Operations/Customer Success Role

Experience: 5-8 years

Work From Office:5 days

Location: Noida (Onsite)

Interview Process: 4 round Total ( 2 Technical rounds & 2 Director rounds)

Role Overview:

- This role is responsible for owning customer success, retention, and operational scalability.

- The GM Trainee will ensure high customer satisfaction while building systems that scale with growth.

Key Responsibilities:

- Design and optimize onboarding and customer success workflows.

- Monitor churn, retention, LTV, and CSAT metrics.

- Implement AI-driven insights for churn prediction and retention.

- Scale support and CS teams and processes.

- Partner with Product and GTM teams to improve customer outcomes.

Ideal Candidate Profile:

- Strong background in Customer Success or Business Operations.

- Analytical and process-driven approach.

- Experience scaling post-sales operations.