- Lead operations and client fulfilment strategically and driving high CSAT. - Responsible for leading the operation team of 20+ and delivery of the overall operational metrics & CSAT targets. - Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision. - Work with cross-functional teams and leadership to understand business goals and recommend/implement innovative approaches, policies and processes to effect continual improvements, - Oversees and reports weekly, monthly, quarterly, and annual metrics. - Good experience in people management and passionate about customer experience - Train the team on Soft skills and other process/product related aspects - Workforce Planning, maintaining service levels & Quality Management Candidate requirements:- Experience working with Start-ups. - 2 to 5 years of Experience into managing operation team - Should be a graduate - any specialisation. MBA is Preferred. - Experience in Training and Quality - Should have handled a team size of 20+. - Ability to deal with ambiguity and run multiple projects to drive insights - A high degree of customer centricity with demonstrated examples of going extra mile to ensure the right treatment for the end-use

Mumbai

Others

Connect & Heal - Operations Specialist 

Job Description for Connect & Heal - Operations Specialist  in Connect and heal Pvt. Ltd in  Mumbai Others for (5-8) years of experience. Apply Now!