Connect & Heal - Key Account Manager

The Key Account Manager will be responsible for managing and expanding relationships with our most important healthcare clients, including hospitals, clinics, and healthcare providers. Your role is to understand their needs, provide tailored solutions, and ensure high levels of customer satisfaction to foster long-term partnerships.

Key Responsibilities:

- Develop and execute strategic account plans to achieve revenue and growth targets.

- Build and maintain strong, trust-based relationships with key clients.

- Act as the primary point of contact for assigned accounts, addressing their needs and resolving issues promptly.

- Understand clients' business challenges and align our healthcare solutions to meet their objectives.

- Identify opportunities for upselling and cross-selling of our products/services.

- Collaborate with internal teams (sales, marketing, product development) to ensure client requirements are met.

- Monitor account performance, analyze sales data, and prepare reports for management.

- Stay informed about industry trends, competitive landscape, and regulatory changes affecting clients.

- Conduct regular client reviews to ensure satisfaction and identify new opportunities.

Qualifications:

- Degree in Business Administration, Healthcare, Life Sciences, or related field.

- Proven experience (5+ years) in key account management within the healthcare industry.

- Strong understanding of healthcare systems, products, and services.

- Excellent interpersonal, negotiation, and presentation skills.

- Ability to develop strategic account plans and execute them effectively.

- Customer-centric mindset with strong problem-solving skills.

- Proficiency in CRM software and MS Office Suite.

- Result-oriented with the ability to work independently and as part of a team.

What We Offer:

- Competitive salary.

- Opportunity to work with leading healthcare solutions and industry experts.

- Professional development and growth opportunities.

- Supportive and collaborative work environment.