Job Summary:
- We are seeking a highly motivated and experienced Business Analyst with a strong background in the e-commerce domain to join our team.
- The ideal candidate will play a critical role in bridging business needs with technology solutions, driving product enhancements, and improving customer experience across digital platforms.
Key Responsibilities:
- Gather, document, and analyze business requirements from stakeholders.
- Collaborate with product managers, developers, UX/UI teams, and QA to translate business needs into technical solutions.
- Define user stories, use cases, workflows, and acceptance criteria.
- Analyze e-commerce processes, identify gaps, and suggest optimizations.
- Conduct market and competitor research to support product strategy.
- Assist in creating functional specifications for web and mobile platforms.
- Support UAT (User Acceptance Testing) and ensure the final product meets business goals.
- Monitor KPIs and customer feedback to drive data-informed decisions.
- Participate in sprint planning, reviews, and daily standups in an Agile environment.
Required Qualifications:
- Bachelor's degree in Business, IT, Computer Science, or a related field.
- 5+ years of experience as a Business Analyst, with 3+ years in e-commerce.
- Strong understanding of e-commerce workflows: cart, checkout, order fulfillment, returns, etc.
- Experience with tools like JIRA, Confluence, Figma, and Microsoft Office.
- Solid understanding of Agile/Scrum methodologies.
- Strong analytical, problem-solving, and communication skills
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