Roles & Responsibilities: - E2E O2C process knowledge - Expert in managing collections team - Responsible for the oversight and process management of the team - Support and provide direction to near-shore and off-shore teams - Manage and meeting performance targets for average handle time, quality and customer satisfaction - Liaison for LOB Team Leads, Clients team, other parties to gather information and resolve issues - Provide leadership and guidance to assigned team leads to ensure the team develops and attains critical and key performance indicators and metrics in a BPO environment - Monitor both Lead and agent progress against internal and external objectives - Review statistics and performance levels reports on a daily basis and mitigate deficits - Review client requests and participation in preparing responses to including designing new processes, documenting agent processes, and estimating anticipated effort - Establishing and maintaining a positive client relationship - Working across the organization in a collaborative manner to ensure team, project and client success - Act as SME; Develop insights and deliver client business impact in terms of revenue increase, operation cost reduction, working capital reduction etc. - Develop roadmaps and establish KPIs to manage performance and communicate results on client account - Collaborate across multiple stakeholders: business leaders, delivery leads, account management, operational excellence teams for service delivery, capability showcase and new business development - Manage client stakeholders and understand their business problem or analytical requirements Skills Requirement / Certification: - Exceptional leadership skills, including the ability to manage through a shared vision and path to success - Experience in a business process outsourcing environment - Ability to create, communicate and manage to internal goals and metrics that support operational targets - Excellent problem solving skills and ability to use good judgment to make decisions - Possess exceptional people skills enabling effective interaction with internal, external customers, employees, peers, and management in various geographic locations - Strong time management and organizational skills needed.

Karnataka

ComTek - Delivery Manager 

Job Description for ComTek - Delivery Manager  in Comtek in  Karnataka for (7-10) years of experience. Apply Now!