Job Description - Senior Manager (CPE Recovery, Repair & Refurb Operations).

Location : Gurgaon.

Department : Operations / Asset Recovery & Refurbishment.

Reports to : Head - Operations / Circle Lead.

Role Overview:

- The Senior Manager will be responsible for end-to-end management of Customer Premises Equipment (CPE) recovery, repair, and refurbishment operations.

- The role involves building scalable processes to maximize recovery, ensure cost-effective repair/refurbishment, and re-deploy CPEs back into circulation, thereby reducing capex and improving operational efficiency.

Key Responsibilities:

CPE Recovery:

- Drive overall recovery strategy and execution across circles/regions.

- Ensure timely retrieval of CPEs from customers, partners, and field operations.

- Monitor recovery KPIs, leakages, and risk cases, and implement corrective actions.

Repair & Refurbishment:

- Set up and manage repair/refurb facilities for CPEs (modems, routers, set-top boxes, ONTs, etc.

- Define quality benchmarks for repair/refurbished units to ensure readiness for redeployment.

- Collaborate with OEMs and authorized service centers for high-value repairs.

- Track yield between recovered, repairable, and scrap units to minimize wastage.

- Ensure EHS (environment, health, and safety) and e-waste compliance in scrapping/recycling.

Operational Excellence:

- Coordinate with warehouses, logistics, collections, and sales teams for smooth asset flow.

- Implement automation and digital tracking for recovery-to-repair-to-redeployment lifecycle.

- Optimize costs through vendor negotiations, repair efficiency, and recovery process improvement.

Team & Vendor Management:

- Lead a team of Assistant Managers, Executives, and external vendors/agencies.

- Define SLAs, monitor vendor performance, and conduct regular audits of recovery/repair partners.

- Mentor and develop internal teams to strengthen recovery and repair capabilities.

Reporting & Compliance:

- Publish MIS/dashboards on recovery and repair performance, asset turnaround, and financial savings.

- Ensure strict adherence to compliance, audit, and company policies across all operations.

Key Skills & Competencies:

- Expertise in CPE recovery operations, repair/refurb processes, and asset lifecycle management.

- Strong vendor/partner management and negotiation skills.

- Knowledge of telecom hardware (ONTs, modems, routers, STBs, etc. ) and repair ecosystem.

- Data-driven approach with advanced Excel/BI/reporting skills.

- Strong leadership, escalation management, and cross-functional collaboration ability.

- Understanding of e-waste norms and regulatory compliance.

Qualifications & Experience:

- Graduate/Postgraduate in Business, Operations, Supply Chain, or Electronics/Telecom - BE , BTECH will be preferred.

- 10-15 years of overall experience, with 4-6 years in leadership roles in recovery/repair/asset management.

- Experience in managing repair/refurb facilities and large-scale vendor operations is preferred.

Key Performance Indicators (KPIs):

- % of CPE recovery achievement vs. targets.

- % of recovered units successfully repaired/refurbished and redeployed.

- Reduction in new CPE procurement cost due to refurb deployment.

- Yield ratio: Recovery - Repairable - Redeployment vs. Scrap.

- Compliance adherence (audit/EHS/e-waste).

- TAT for recovery-to-redeployment cycle.