Compass Group - Operations Manager/Assistant General Manager - Hotel/QSR/Cooperate Food & Beverages

Description:

- Manages Client Relationships (Governance & communications); Relationships with integrators

- Drive Client Agenda & requirements by engaging with RDO/HOOs/ Ops team

- Collaborate with Global KADs to drive best practices in India (co-creational projects delivering continuous improvements); share best practices with business excellence/ Ops teams on Key client/Global accounts.

- Manage Food Programs; Initiatives - Facilitate standardization & roll out across all locations.

- Joint P&L responsibility with Operations

- Responsible for Retention (Supported by SAG)

- Responsible for organic growth (Portfolio Enhancement Upsell) and New business lead generation (Portfolio Extension New sites & group companies; Cross sell)

- Achieve Budgeted Revenue & UP.

- AR to be 100%. Recovery of all Outstandings as per Contractual Terms.

- AI - all invoicing to be completed by 15th every month.

- Deploy Sector VP.

- Deploy Refresh Plans for all Key SAG Accounts identified.

- 100% deployment of QBR's.

- Timely closures of Rate Revisions.

- 100% adherence to tools:(UM Manual, CMP, KFC, SAP Process Adherence, Online Attendance, CSF, Usage of Smartsheets & Other Tools rolled out from Time to Time). 100% Roll Out of Training Calendar.

- Create a Succession Plan across the Region right up to level of Operations Manager. Recruit the Right Persson for the Right Job without any compromise.

- 100% Induction for all Employees.

- Quarterly R&R's & Monthly Employee Engagement Activities.

- Attrition Level to be <= 5% / Month

- CSAT Scores to be at Minimum 95% for the Region.

- Retention Rate of 95%.

- Deploy SAG Processes.

- All Client Meetings must be accompanied with MoM's & PoA's.

- Ensure Region achieves Bronze Standards at site.

- Company FSIR to be achieved as per target

Job Related Knowledge and Skills:

(Technical/Non-Technical Skills, Computer skills, Work/people skills)

- Experience of F&B Operations

- P&L Handling Experience

- Excellent Client Handling & Relation Building Skills

- Effective People Management Skills

- Excellent Communication & written skills

- Knowledge of Statutory Obligation & Compliances related to Kitchen, FSSAI, Contract Labor etc.

Key Challenges for the role:

(Level of decision making, P&L accountability etc.) Business Development, Account retention & Client Relation

Educational Qualification: Graduate /PG, BHM

Professional Qualification:

- Minimum 8+ Years of Industry Experience (Hotels, QSR & F&B Entrepreneurship.

- Must have handled multiple site/unit operations & financials as a lead. Customer Focus and Communication should be the strengths. Hotel Management

Total Experience: 8 years ++

Industry Preference (if any): Hospitality and Catering Business