Compass Group - Operations Manager

Overall Purpose of the Role

To develop and manage the full scope of Compass India Foodservices at multiple units. Also take full responsibility of driving revenue growth through operational development, P&L management, technical selling and brand development.

Key Accountabilities

Results

KPIs/Measures

- Monitor performance (i.e. sales growth and profitability) against targets

- Monitor all contract deviations for each client and ensure proper adherence to agreed SLAs

- Drive and Implement all relevant HSEQ procedures within the units

- Sales Target Achievement

- YOY% increase in profits

- Contract compliance report

- Periodic HSE Audit Results

Client

KPIs/Measures

- Drive excellence in services through continuous monitoring of operations and implementation of corrective actions

- Establish profitable client relationships through regular interactions with key decision makers

- YOY % increase in revenue

- CSAT Scores

- Quality of MBRs/QBRs

People

KPIs/Measures

- Review Delivery metrics for the region

- Identify development needs of direct reports and increase capability through internal/external training/certifications

- Drive talent pipeline through coaching & aspiration management

- KRA Coverage for team

- 360 degree feedback report

- Succession Coverage %

- Quality of development plans for direct reports

Processes

KPIs/Measures

- Scrutinize & improve:

- Periodic Unit Manager training program

- Service Framework

- Attrition Control Plan

- Identify the best operation practices across industry and implement

- Food innovations introduced and their impact on revenue

- Talent assessment report of unit manager

- YOY % Improvement in service

- Attrition %

- Count/impact of new operation practices