Position Overview: We are seeking an experienced and detail-oriented Import & Export Officer/Manager to join our team.
- This role is critical in ensuring the smooth import and compliance of finished products across the UK and EU.
- The ideal candidate will possess extensive knowledge of customs processes, regulatory requirements, and strong relationships with agents, freight forwarders, and customs authorities.
- They will play a key role in finding solutions to import hurdles, ensuring seamless customs clearance, and maintaining compliance with all relevant regulations.
Key Responsibilities:
Import Operations:
- Oversee the import processes for finished products from countries like India, China, the USA, the UK, and the EU into our UK and EU warehouses.
- Ensure accurate and timely documentation, including invoices, packing lists, bills of lading, and certificates of origin.
Customs Clearance & Regulatory Compliance:
- Manage customs clearance processes for various types of food supplements, including organic products, ensuring compliance with UK and EU import regulations.
- Ensure adherence to specific import/export regulations, including vet inspections, CHED (Common Health Entry Document) requirements, health certificates, and compliance with bonded warehouse procedures.
- Monitor and manage postponed VAT duties, VAT declarations, and any other tax obligations.
- Work directly with customs authorities to resolve issues and ensure swift clearance of goods.
Solution-Oriented Approach:
- Proactively identify and implement the best methods to ensure smooth customs clearance into the UK and EU.
- Develop strategies to address and resolve import challenges efficiently.
- Act as the primary point of contact for troubleshooting regulatory and logistical hurdles, ensuring minimal disruption to operations.
Stakeholder Coordination:
- Build and maintain strong relationships with freight forwarders, customs agents, and other logistics partners to ensure efficient operations.
- Liaise with manufacturers in different countries to ensure proper packaging, labeling, and documentation for export.
- Coordinate with internal teams, including procurement, warehouse, and compliance, to streamline operations and mitigate potential bottlenecks.
Risk Management:
- Identify and mitigate risks related to customs delays, regulatory non-compliance, and logistical disruptions.
- Stay updated on changes in import/export regulations across the UK, EU, and other regions.
Process Optimization:
- Continuously review and improve import/export processes to enhance efficiency and cost-effectiveness.
- Maintain detailed records of shipments, compliance documents, and inspection reports for audit purposes.
Required Skills and Qualifications:
- Bachelors degree in Supply Chain Management, International Trade, Logistics, or a related field.
- Minimum of 5 years of experience in import operations, with a strong focus on the UK and EU markets.
- In-depth knowledge of UK and EU customs regulations, including those specific to food supplements / Nutraceuticals, organic products, vet inspections, CHED, health certificates, and bonded facilities.
- Familiarity with VAT duties, postponed VAT processes, and import/export tax compliance.
- Strong network of agents, freight forwarders, and customs officers.
- Excellent negotiation and communication skills to manage relationships with various stakeholders.
- Proficiency in ERP systems and tools for managing import documentation and processes.
- Attention to detail, problem-solving ability, and a proactive approach to addressing operational challenges.
Preferred Qualifications:
- Experience in retail ecommerce or a product-based company dealing with end consumers.
- Familiarity with international trade agreements and customs protocols across multiple regions.
- Knowledge of handling complex supply chains with multiple 3PLs and bonded warehouse operations.
- Candidates with knowledge in the Nutraceuticals industry, will be given the preference.