We are seeking a dynamic and performance-driven Account Manager to oversee and drive the growth of our e-commerce marketplace operations.

The ideal candidate will be responsible for managing a team of Seniors, Specialists and Associates, developing market strategies, and ensuring cross-functional alignment to meet business goals.

This role demands strong analytical thinking, leadership, and collaboration across departments including PPC, SEO, Catalog, Design, Procurement and Logistics.

About Us:

Join Comfort Click, a premier e-commerce multinational specialising in branded nutraceuticals, vitamins, minerals, and healthcare products for humans and pets.

Since our inception in 2005, we have rapidly expanded across Europe and continue to strengthen our footprint globally.

In 2025, Comfort Click became a proud part of Zydus Wellness Ltd., one of Indias most respected and publicly listed healthcare and wellness companies.

Backed by the legacy, trust, and innovation of Zydus, we are now entering an exciting new phase of growth combining our strong e-commerce expertise with the stability and scale of a global healthcare leader.

Our UK headquarters, along with our dynamic Indian offices in Hyderabad and Vadodara, are at the forefront of continuous innovation, strongly focused on nurturing in-house talent.

We cultivate a collaborative and entrepreneurial culture, where decision-making is swift, ideas are valued, and your contributions make a visible impact.

At the same time, being part of Zydus Wellness provides the credibility, career stability, and opportunities that come with a world-renowned healthcare group.

Be part of Comfort Clicks exhilarating growth story within the Zydus family, where your career is empowered by both speed and scale.

Key Responsibilities:

Team Performance Management:

- Supervise daily operations and performance of Team Members.

- Monitor KPIs and deliver regular feedback with actionable improvement strategies.

KRA Setting & Monitoring:

- Define clear Key Responsibility Areas (KRAs) for team members.

- Conduct monthly performance reviews and revise targets as needed.

Cross-Department Collaboration:

- Coordinate effectively with PPC, SEO, Catalog, Design, and Procurement teams.

- Identify and resolve operational bottlenecks to ensure smooth workflow.

Reporting & Analysis:

- Review reports on market performance, team productivity, and platform growth.

- Offer data-driven insights to guide strategic decisions.

Market Strategy Oversight:

- Approve and monitor the execution of market expansion strategies.

- Adapt strategies based on real-time performance data and industry trends.

Budget Management:

- Manage marketing and promotional budget allocations across platforms.

- Optimize ROI through cost-effective campaign execution.

Product & Market Growth Monitoring:

- Track product and market trends to spot growth opportunities.

- Work collaboratively to address performance gaps and boost sales.

Risk Identification & Resolution:

- Proactively identify risks such as stockouts, product delistings, or low availability.

- Implement swift, effective solutions to minimize business impact.

Training & Development:

- Drive continuous learning through structured team training programs.

- Mentor team members to support their professional growth.

Stakeholder Communication:

- Act as a communication bridge between senior leadership and the marketplace team.

- Ensure timely updates and reporting to upper management.

Requirements:

- 48 years of overall experience in e-commerce or marketplace operations.

- Minimum 4 years of experience in Amazon Marketplace Management, with at least 2 years in people management.

- Strong expertise in Amazon Seller Central, including listing management, inventory, pricing, and account performance.

- Proven hands-on experience with Amazon PPC (Sponsored Products, Brands, Display), campaign setup, optimization, and performance tracking.

- Proficient in tools like Helium 10, Jungle Scout, SEMrush for keyword research and competitive analysis.

- Strong understanding of KPIs, budget allocation, ROI tracking, and performance monitoring.

- Bachelors degree in Business Administration, Marketing, or a related field.

- Proven experience leading cross-functional teams and managing collaborative execution.

Preferred Skills:

- Expertise in marketplace platforms such as Amazon, Flipkart, Meesho, etc.

- Analytical mindset with proficiency in Excel and data visualization tools.

- Strong communication, leadership, and organizational skills.

- Experience with digital marketing strategies (PPC, SEO).

- Problem-solving attitude with a focus on results and ROI.

Benefits:

- Market-leading pay rates.

- Performance-based incentives.

- 95% of management promoted from within.

- Service recognition awards.

- Dynamic, motivated international team.

- Regular performance recognition awards.

- Fantastic social events.