Collections Role - Enterprise Solutions

Key Responsibilities:

Accounts Receivable Management:

- Monitor aging reports and proactively follow up on overdue accounts.

- Ensure accurate records of all client communications and collections status.

- Reconcile payment discrepancies and work with internal teams to resolve billing disputes.

Client Coordination:

- Act as the primary point of contact for enterprise clients regarding payment queries.

- Maintain strong client relationships to ensure high recovery rates without damaging rapport.

Dispute Resolution & Compliance:

- Investigate and resolve invoice/payment issues in collaboration with internal stakeholders (sales, legal, billing).

- Ensure compliance with internal financial controls and external regulations.

Reporting & Analytics:

- Prepare and present regular reports on collections status, DSO trends, and at-risk accounts.

- Provide inputs to cash flow forecasts based on expected collections.

Process Optimization:

- Identify opportunities to improve collections processes, communication templates, or tools.

- Support automation of AR and collections functions through finance platforms.

Required Skills & Qualifications:

Core Skills:

- Proven experience in B2B collections or AR operations, preferably in SaaS, IT, or enterprise services.

- Strong understanding of enterprise billing cycles, POs, contracts, and invoicing processes.

- Excellent negotiation, communication, and interpersonal skills.

- Familiarity with customer portals, vendor compliance processes, and payment workflows.

Tools & Systems:

- ERP systems: SAP, Oracle, NetSuite, or Zoho Books

- CRM tools: Salesforce, HubSpot (for coordinating with Sales/CS teams)

- Excel/Google Sheets: Pivot tables, VLOOKUPs, basic analytics

- Ticketing or AR follow-up systems (e.

, Freshdesk, Zendesk, or custom tools)

Preferred Qualifications:

- Degree in Finance, Accounting, Business Administration, or related field.

- 3 - 6 years of experience in collections/accounts receivable with a focus on enterprise clients.

- Experience in FinTech, SaaS, or technology service sectors is preferred.