Job Title: Project Manager - Collections
Location: Bangalore
Experience: 5 to 7 Years
Employment Type: Full-Time
Industry: Fintech / Financial Services
Role Overview
We are seeking a strategic and analytical Project Manager - Collections with deep expertise in US credit card debt collections. This role is ideal for professionals who have worked on shaping collections strategies, driving process improvements, and working closely with cross-functional teams. You'll play a key role in enhancing recovery rates and optimizing collections processes in a dynamic, data-driven environment.
Key Responsibilities
- Develop and implement effective collections strategies tailored to the US credit card debt market
- Collaborate closely with the collections team to align on goals, streamline operations, and enhance overall recovery performance
- Drive process improvements across the collections lifecycle-dialer strategy, outreach cadence, and follow-up protocols
- Monitor and analyze key performance indicators (KPIs) to assess strategy effectiveness and recommend changes
- Ensure compliance with applicable US regulatory frameworks and maintain high standards of operational integrity
- Work cross-functionally with analytics, tech, and product teams to build reports, automate processes, and enhance performance tracking
- Benchmark against industry best practices and innovate around digital collections approaches
Ideal Candidate Profile
- 5-7 years of experience in collections, with mandatory exposure to US credit card debt collections
- Strong background in collections strategy design and execution
- Experience working in a fintech startup environment is highly preferred
- Demonstrated ability to drive process improvements and lead cross-functional collaboration
- Proficiency in interpreting data, identifying trends, and building actionable insights
- Familiarity with CRM tools, dialers, collections tech platforms, and compliance guidelines
- Excellent communication, problem-solving, and stakeholder management skills
What We Offer
Opportunity to work in a high-growth, innovation-driven fintech environment
Autonomy to drive strategic initiatives with real business impact
Exposure to cross-functional teams and data-led decision making
Competitive compensation and career progression opportunities
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