Collections Leader - B2B/B2C

Skill Set:

- Strong analytical skills required as well as the ability to take statistical data

- Proven ability to make sound business judgments

- Team Player with Strong Performance Management abilities

- Create and implement processes that result in improved business performance

- Strong execution skills with focus on clear, realistic action steps and timeliness

- Strong working knowledge of Ms Excel and PowerPoint

- Strong Verbal and written communication

- Ability to work effectively in ambiguity, shifting priorities and multiple deadlines.

- Possess excellent interpersonal skills.

- Should have experience with Transitioning big projects

- Strong interpersonal skills as well as verbal and written skills required

- Knowledge of the credit industry and what motivates consumers is preferred as well as an understanding of business financial levers.

- Knowledge of Digitization, industry level transformation levers, customer experience

Job Description / Responsibilities:

- Lead deliveries related global Credit operations - Collections, Order to Cash lifecycle, Cash apps.

- Represent Delivery in Sales function for the above-mentioned offerings.

- Travel for QBR presentations.

- Flexibility of travel for long term projects and Delivery Set ups.

- End to end ownership of delivery and extensive experience in Client facing role.

- Ensure timely deliverables through daily reviews.

- Analyze daily performance indicators and encourage awareness and performance improvements.

- Manage performance objectives through use of Analytics and insights.

- Manage and exceed all metrics including Efficiency, Effectiveness, Availability, Adherence and Billing goals.

- Participate in various projects