Role Overview:

We are seeking a highly driven and experienced professional to lead our Collections function. This role will be responsible for developing and executing collection strategies, managing high-impact stakeholder relationships, driving operational efficiency, and achieving collection targets across regions.

Key Responsibilities:

- Develop and implement comprehensive collections strategies to improve recovery rates, reduce overdue receivables, and mitigate credit risks across geographies and segments.

- Lead recovery efforts through strategic client negotiations and collaboration with legal teams, ensuring timely cash flow and resolution of complex receivable issues.

- Develop and maintain Standard Operating Procedures for credit and collections in line with regulatory requirements and internal audit standards, ensuring compliance with internal policies, legal requirements, and tax regulations (GST/TDS).

- Maintain audit-ready documentation and provide end-to-end visibility on outstanding, overdue, and disputed accounts.

- Work closely with Sales, Finance, Legal, and Product teams to align collection strategies, resolve disputes, and ensure a smooth collections process.

- Support credit evaluation processes and implement control mechanisms to reduce exposure to high-risk accounts and improve receivables health.

- Address high-risk accounts, ensure timely escalation of chronic delinquencies, and work with legal and finance teams on resolution strategies.

- Monitor performance against set parameters and conduct weekly reviews with the Sales team.

- Develop and maintain dashboards and reports for segment-wise and bucket-wise collection data to support informed decision-making.

- Contribute to the development and refinement of collections and credit control policies in line with business needs.

Skills & Qualifications:

- 12+ years of experience in collections, credit, or receivables management, with at least 5 years in a leadership role.

- Proven experience managing large collections portfolios and leading high-performing teams.

- Experience in NBFC, Banking, FinTech, Supply Chain Finance, or B2B collections is preferred.

- Strong understanding of collections processes, legal recovery frameworks, and customer relationship management.

- Strong analytical and problem-solving skills; proficiency in Excel and financial reporting tools.

- Excellent communication and interpersonal skills; fluency in English and Hindi is required.

- Proven ability to lead cross-functional teams and manage complex stakeholder relationships.

- Strong experience in Account Receivable/Collection.