Job Description:

- The Collection Strategy Head will be responsible for developing, implementing and overseeing the collection strategy.

- The role requires expertise in collections management, risk mitigation and understanding of financial products.

Collection Strategy Development and Execution:

- Develop and implement comprehensive collections strategies for various loan products, including home loans, secured LAP and business loans.

- Define and manage the collections lifecycle from early-stage to default management, ensuring efficient customer contact and recovery.

- Analyze collection patterns and trends to recommend actionable strategies for reducing delinquencies and improving collection rates.

Data Driven and Decision Making:

- Leverage data analytics and advanced collections technologies (e.g., predictive modeling, automation tools) to design and refine collection strategies.

- Monitor collection metrics such as recovery rates, roll rates, and bucket performance, adjusting strategies to enhance outcomes.

- Collaborate with the IT and analytics teams to implement tools that support data-driven decision-making in collections.

Stakeholder Management:

- Work closely with the senior leadership team to report on collection performance, identify areas for improvement, and recommend solutions.

- Engage with external service providers, vendors, and legal teams for specialized collection efforts, ensuring cost-effective operations and maximum recovery.

- Maintain strong relationships with internal departments such as Sales, Risk, Legal, and Customer Service to ensure alignment and cross-functional cooperation.

Compliance and Risk Management:

- Ensure all collections activities are compliant with applicable regulatory and legal standards, including consumer protection laws and fair debt collection practices.

- Maintain up-to-date knowledge of industry trends, legal changes, and best practices in collections management.

- Mitigate financial and reputational risk through effective management of customer relationships and proactive resolution of conflicts

Reporting and Performance Analysis:

- Provide regular reports and updates to senior management on collections performance, challenges, and opportunities for improvement.

- Prepare and present detailed analysis of collections trends, risk exposure, and recovery outcomes to internal stakeholders.

- Drive initiatives to improve key metrics, including recovery rate, days past due, and bad debt write-offs.

Candidate Details:

- Bachelor's degree in Finance, Business Administration. A Master's Degree (MBA) is a plus

- Minimum of 8-10 years of experience in collections, recovery, or credit risk management within financial services, banking, or NBFCs.

- At least 4-5 years in a leadership role managing large teams, with direct experience in developing collection strategies and managing collections operations.

- Proven track record of managing delinquency reduction programs, improving collection performance, and reducing bad debts.

- Experience with collections systems, data analytics platforms