Collection Lead / Head As a Collection Head for Gold Loans, you'll lead a team to ensure timely and effective recovery of outstanding payments, manage collection strategies, and maintain strong customer relationships, all while adhering to company policies and regulatory guidelines Skills and Qualifications: Education: MBA Experience: Minimum 10+ years of experience in collection management, preferably in the financial services industry, with a focus on gold loans or secured lending. Hands on experience of 0-90 Bucket planning, scaling , DSA collection Collection Strategy and Execution: - Develop and implement effective collection strategies and procedures to minimize delinquencies and maximize recoveries. - Monitor collection performance, identify trends, and implement corrective actions as needed. - Maintain accurate records of all collection activities, including customer interactions, payment arrangements, and follow-up actions. Customer Relationship Management: - Maintain open communication with customers regarding their loan accounts and payment obligations. - Resolve customer disputes and concerns promptly and professionally. - Ensure that all interactions with customers are handled with courtesy and respect. Compliance and Regulatory Adherence: - Ensure that all collection activities comply with company policies, industry regulations, and legal requirements. - Stay updated on any changes to relevant laws and regulations.

Gurgaon/Gurugram

Collection Lead/Head - Secured/Gold Loan 

Job Description for Collection Lead/Head - Secured/Gold Loan  in Laksh Human Resource India Private Limited in  Gurgaon/Gurugram for (8-15) years of experience. Apply Now!