Job Description - Sr. Manager / Manager, Process Excellence & Quality (Markets)

The CoinDCX Journey: Building the Future of Finance

At CoinDCX, our mission is to make crypto and blockchain accessible to every Indian by building secure, scalable, and high-performance financial systems.

As our Markets business scales in volume, complexity, and risk exposure, strong process governance, quality control, and operational discipline become critical. This role sits at the core of ensuring our systems and processes are reliable, auditable, and continuously improving.

About the Role

We are looking for a Process Excellence & Quality Lead to build and drive the process governance, audit framework, and continuous improvement charter across the Markets function.

This role will act as an independent quality layer, ensuring processes are:

- Clearly defined and documented

- Consistently followed

- Continuously tested and improved

You will partner closely with leadership and cross-functional teams to standardize processes, strengthen operational controls, and lead a team responsible for quality audits and process adherence.

Why This Role Exists

- As execution teams focus on day-to-day delivery, there is a growing need for a dedicated function that:

- Continuously validates processes against SOPs and controls

- Identifies gaps, risks, and inefficiencies

- Drives structured improvement plans

- This role ensures the Markets function evolves with discipline, visibility, and measurable quality improvements.

What You'll Do:

Process Excellence Strategy & Governance:

- Own and drive the Process Excellence & Quality charter, roadmap, and execution strategy

- Define the process health framework, quality philosophy, and audit approach

Establish governance mechanisms:

- Leadership dashboards

- Governance reviews

- Reporting cadence

- Drive alignment across Markets, Product, Operations, Analytics, and Tech teams

Process Mapping & Standardization:

- Lead end-to-end process mapping across all Markets sub-functions

- Ensure 100% process documentation in a centralized repository

- Drive 100% SOP coverage across functions

Implement SOP lifecycle management:

- Version control

- Review cadence

- Update governance

Process Audits & Quality Management:

- Design and implement audit frameworks and quality measurement systems

- Define audit coverage strategy and execution cadence

- Lead and manage a team of Quality Leads

Identify:

- Process deviations

- Compliance gaps

- Operational risks

- Ensure audit findings translate into actionable improvements and closures

Process Improvement & Transformation:

Identify inefficiencies and risks through:

- Audit findings

- Data insights

- Stakeholder feedback

- Drive Process Improvement Plans (PIPs)

- Implement corrective and preventive actions with business teams

- Ensure sustainable adoption of process improvements

Data, Reporting & Insights:

- Build and manage process health dashboards and KPIs

- Track process maturity, adherence, and operational performance

Present leadership reports highlighting:

- Trends

- Risks

- Improvement opportunities

Team Leadership:

- Manage and mentor Quality Leads

- Define audit methodologies, standards, and reporting frameworks

Build team capability in:

- Audit depth

- Process understanding

- Data-driven insights

You'll Excel in This Role If You Have:

Core Requirements:

5-8 years of experience in:

- Process Excellence

- Quality / Audit

- Operations or Risk

Strong experience in:

- Process mapping

- SOP creation

- Governance frameworks

- Proven track record of driving cross-functional process improvements

- Experience managing audit programs or quality frameworks

- Strong stakeholder management and leadership communication skills

Preferred:

- Experience in fintech, financial services, trading operations, or regulated environments

- Exposure to process excellence frameworks

Experience with tools like:

- Confluence

- Workflow / documentation platforms

- Strong analytical capability with dashboards, metrics, and reporting

What You'll Bring:

- Process Design & Change Management

- Process Mapping & Documentation

- Quality Audits & Risk Identification

- Governance & Stakeholder Management

- Data Analysis & Reporting

You'll Know You're Winning When:

- 100% processes are documented in a centralized repository

- 100% SOP coverage is achieved across all functions

- >85% processes are in Green (Healthy) status

- 100% PCM compliance is achieved across teams

- Team knowledge assessment scores improve consistently

A functioning process excellence framework is in place with:

- Clear process visibility

- Active audits

- Governance mechanisms

- Ongoing improvement initiatives

What Success Looks Like:

- A fully operational Process Excellence framework embedded within Markets

- Strong governance, audit discipline, and process adherence across teams

- Continuous improvement culture backed by data, audits, and accountability

Hiring Process:

Here's what your interview journey with CoinDCX looks like:

- Application Review

- Recruiter Connect

- Functional Round 1

- Functional Round 2

- Functional Round 3

- Culture & Values Discussion

- Founder Conversation (For Select Senior Roles)

Ready to Build Process Excellence at Scale?

If you're passionate about building structured systems, driving governance, and creating measurable operational impact, this role puts you at the heart of scaling Markets at CoinDCX.

Join CoinDCX and help build the quality backbone of the future of finance.