CoinDCX - Senior Manager - Growth

About Company -

About CoinDCX

Established in 2018, CoinDCX is the preferred FIU registered crypto exchange in India, but also an instrumental player in building the broader Web3 ecosystem. A unicorn Fintech Startup valued at $2.45 Billion as of Oct 2025.

Trusted by over 2 crore registered users. Our mission is simple: to provide easy access to Web3 experiences and democratize investments in virtual digital assets. We prioritize user safety and security, strictly adhering to KYC and AML guidelines.

In our commitment to quality, we employ a stringent 7M Framework for the listing of crypto projects, ensuring users access only the safest virtual digital assets. CoinDCX has partnered with Okto for India to launch a secure multi-chain DeFi app that offers a keyless, self-custody wallet.

It aims to simplify the world of decentralized finance (DeFi) by providing a secure, user-friendly, and innovative solution for managing virtual digital assets.

Read more about us at https://careers.coindcx.com/

The CoinDCX Journey: Building the Future of Finance

At CoinDCX, our mission is to make crypto and blockchain accessible to every Indian and enable them to participate in the future of finance.

As India's first crypto unicorn, we are building scalable, user-first growth systems that drive adoption, engagement, and long-term retention. Our Growth team plays a critical role in shaping how users discover, experience, and repeatedly derive value from our platform.

About the Role

We are seeking an experienced Customer Lifecycle Management (CLM) Expert with 5+ years of experience to lead our acquisition, retention, and reactivation strategies.

You will own and optimize referral mechanics, onboarding journeys, activation funnels, and incentive programs, leveraging CEP tools such as MoEngage, CleverTap, and Plotline, along with deep behavioral insights.

This role sits at the intersection of product-led growth, behavioral science, experimentation, and data-driven storytelling, working closely with Product, Analytics, Design, and Engineering to convert user intent into action and drive early and repeated value realization.

What You'll Do

Lifecycle Strategy & Growth Ownership

Own and scale end-to-end referral journeys:

- Discovery

- Sharing

- Conversion

- Reward unlocks

- Repeat referrals

- Drive lifecycle programs across acquisition, activation, retention, and reactivation

Onboarding & Activation Optimization

Design and optimize onboarding journeys across:

- Push notifications

- In-app messaging

- Email

- WhatsApp

- Product flows

- Reduce drop-offs and accelerate time-to-first-value

Behavioral Segmentation & Personalisation

Build and maintain dynamic user segmentation frameworks using:

- Behavioral signals

- Transactional data

- Intent-based triggers

- Design targeted nudges and campaigns to improve activation and engagement

Growth Experimentation & Incentive Design

Identify key activation milestones and design:

- Nudges

- Incentives

- Education loops

Build gamified referral and onboarding programs with:

- Social proof

- Urgency mechanics

- Reward optimization

- Continuously test and optimize campaigns through experimentation frameworks

Cross-Functional Collaboration

Partner with Product & Engineering to improve UX, flows, and reduce friction

Work with Analytics teams to:

- Track funnels and cohorts

- Measure experiment outcomes

- Identify new growth levers

Campaign Performance & GTM

Own campaign performance tracking and ROI measurement

Ensure all lifecycle communications are:

- On-brand

- Compliant

- User-first

Lead go-to-market (GTM) for:

- New referral constructs

- Onboarding features

- Activation initiatives

You'll Excel in This Role If You Have

Core Requirements

- 5+ years of CLM-led growth experience in a consumer internet business

Proven experience across:

- Acquisition

- Retention

- Reactivation

- Strong expertise in user segmentation, cohorts, and behavioral targeting

Hands-on experience with CEP/MMP tools:

- MoEngage

- CleverTap

- Plotline (or similar)

Strong analytical, problem-solving, and creative thinking skills

- Ability to convert insights into high-impact campaigns

- Strong experimentation and optimization mindset

- Ability to thrive in fast-paced, evolving environments

Tier-1 / Tier-2 academic background

Bonus (Good to Have)

- Experience in fintech, crypto, trading platforms, or high-scale consumer apps

- Experience building zero-to-one referral or onboarding systems

Strong intuition for:

- User psychology

- Incentive design

- Habit formation

- Interest in Crypto, Web3, and product-led growth systems

- High curiosity and bias toward testing, learning, and iteration

What You'll Bring

- Growth Mindset: Ability to think in loops, not funnels

- Data-Driven Execution: Strong focus on metrics, experimentation, and ROI

- User Obsession: Deep understanding of user behavior and motivations

- Creativity + Structure: Balance of innovative thinking and disciplined execution

- Ownership: Ability to independently drive high-impact initiatives end-to-end

You'll Know You're Winning When

- Referral Conversion Rate improves across the funnel (Invite - Signup - KYC - First Trade)

- Cost per Activated User decreases while maintaining quality

- Activation Rate increases across defined success milestones

- Time to First Trade reduces significantly

- D7 & D30 Retention improves for referred and newly onboarded users

Hiring Process

Here's what your journey with CoinDCX looks like:

- Application Review

- Recruiter Connect

- Functional Interview Round(s)

- Assignment / Simulation (Role-Dependent)

- Culture & Values Discussion

- Founder Conversation (For Select Senior Roles)

Ready to Build Growth That Compounds?

If you enjoy building high-impact growth systems, experimenting at scale, and shaping how millions of users experience crypto - this role is for you.

Join CoinDCX and help drive the next wave of user adoption in Web3.