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About the Organization: Cognizant is an American multinational information technology services and consulting company. It is headquartered in Teaneck, New Jersey, United States. Cognizant helps companies modernise technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world. About the Process: Technical Solutions Workflow for is an implementation process helping advertisers to A. Get more calls to their business, B. Increase visits to their store, C. Drive people to their website. The team located in Krakow will help the customer implement tags and track conversions. It is an inbound call process with 100+ agents supporting customers throughout Europe in 11 languages. Eligibility Criteria: Required: 1. Advanced English both written and verbal (C1 level) at business comm level + 1 EU Language 2. Excellent knowledge of products: Ads, Analytics, Shopping, GTM 3. Ability to troubleshoot any complex case with the advertiser 4. Programming Languages: CSS, JavaScript, HTML 5. Grade - only P, PA can apply Preferred: 1. SQL preferred and other languages a plus 2. Ability to design and create process improving tools & guidelines 3. Good Understanding of Workflow Processes for S&T 4. Ability to conduct training sessions 5. Ability to learn new technologies to develop skills if needed Roles & Responsibilities: 1. Required interaction with customers (internal / external) to meet process deliverables 2. Creating medium/complex design concepts for presentations/print/web/Rich media for the client/customer 3. Provide (external / internal) trainings & calibration meetings with market teams 4. Provide information, educate customers, troubleshoot, probe and fix issues 5. Follow up on Waiting/Open issues, feedback and coaching 6. Contribute to and participate proactively in knowledge sharing sessions 7. Conduct refresher training 8. Collate team performance data for reporting purposes as and when requested by Process and Team Lead 9. Provide coaching and feedback for improvement 10. Review escalation to provide technical feedbacks

Bangalore

Cognizant - Technical Support Role - Voice 

Job Description for Cognizant - Technical Support Role - Voice  in Cognizant Technology Solutions India Pvt Ltd in  Bangalore for (1-6) years of experience. Apply Now!

Cognizant - Technical Support Role - Voice  | iimjobs.com