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DGM - BPO Operations  Responsibilities :  - Design strategic initiatives for global campaign management teams leading to business growth acceleration, Customer Satisfaction (CSAT) improvement or operational efficiency gains.  - Develop and maintain the business rhythm including cross-functional Objectives and Key Results (OKR) setting and communication, and business reviews.  - Lead multiple strategic initiatives and projects, scaling them from concept to delivery in partnership with sales support operational teams.  - Prepare critical leadership updates, reviews and strategy communications; share success stories and highlights from different Large Customer Sales teams. Present updates to executive management.  Preferred qualifications :  - Ability to problem solve with ability to analyze complex data sets.  - Ability to lead cross-functional large projects without much supervision and work with project teams to deliver outcomes within project timelines.  - Ability to quickly understand changing business needs and priorities.  - Ability to engage across cross-functional teams and influence senior managers.  - Long term strategic thinking balanced with attention to detail and execution skills.  - Executive level written/verbal communication skills.

Hyderabad

Cognizant - DGM - BPO Operations 

Job Description for Cognizant - DGM - BPO Operations  in Cognizant Technology Solutions in  Hyderabad for (12-15) years of experience. Apply Now!

Cognizant - DGM - BPO Operations  | iimjobs.com