Role Overview:

We are looking for an experienced D365 CRM Project Manager to lead enterprise-scale Microsoft Dynamics 365 CRM implementation, transformation, enhancement, and integration initiatives.

The role requires a combination of strong project/program management, CRM domain knowledge, stakeholder management, technology delivery, and business transformation capabilities.

The candidate will work closely with business leaders, functional consultants, developers, solution architects, QA teams, data teams, and implementation partners to deliver D365 CRM solutions aligned with business objectives.

Key Responsibilities:

- Lead end-to-end Microsoft Dynamics 365 CRM projects from initiation through deployment and post-go-live stabilization.

- Define project scope, objectives, milestones, deliverables, timelines, dependencies, and governance structures.

- Manage project plans, budgets, resources, risks, issues, and change requests.

- Work with business stakeholders to understand CRM objectives and translate them into actionable technology requirements.

- Lead requirement workshops, solution discussions, project reviews, and steering committee meetings.

- Coordinate D365 CRM configuration, customization, integration, data migration, testing, deployment, and support activities.

- Work closely with functional and technical teams across D365 Sales, Customer Service, Dataverse, and Power Platform.

- Coordinate integrations between D365 CRM and enterprise applications using APIs and middleware.

- Oversee data migration planning, mapping, validation, reconciliation, and business sign-off.

- Drive SIT, UAT, regression testing, defect resolution, cutover, and production readiness.

- Manage implementation partners and third-party vendors.

- Monitor project health, delivery KPIs, risks, and dependencies and provide regular leadership reporting.

- Drive issue resolution and escalation management across business and technology teams.

- Ensure project delivery follows appropriate security, quality, governance, and compliance standards.

- Support change management, user adoption, training, and post-go-live optimization.

- Identify opportunities to improve CRM processes, automation, reporting, and user experience.

Technology Exposure:

- Microsoft Dynamics 365 CRM

- D365 Sales / Customer Service

- Microsoft Dataverse

- Power Apps / Power Automate / Power BI

- Azure

- REST APIs and enterprise integrations

- Data migration and ETL concepts

- Agile / Scrum / Hybrid delivery

Required Experience:

- 10-15 years of experience in technology project/program management.

- Significant experience managing D365 CRM implementation or transformation projects.

- Strong experience managing cross-functional technical and business teams.

- Experience with enterprise application integration, data migration, testing, and deployment.

- Strong stakeholder, vendor, risk, budget, and resource management capabilities.

- Excellent communication, presentation, negotiation, and leadership skills.

Preferred:

- PMP / PRINCE2 / Scrum certification.

- Microsoft Dynamics 365 / Power Platform certification.

- Experience managing global or large-scale CRM transformation programs.

- Consulting or client-facing technology delivery experience