Cogniter - Specialist - Client Relationship & IT Support

Position Overview:

Cogniter Technologies is looking for a proactive and client-focused Client Relationship & IT Support Specialist to serve as the bridge between technology and customer experience.

In this hybrid role, you will be the primary point of contact for clients-delivering responsive IT support while building long-term, trust-based relationships.

The ideal candidate will combine strong technical expertise with excellent communication and problem-solving skills to ensure client success and satisfaction.

Key Responsibilities:

Client Relationship Management:

- Build and maintain strong, long-term client relationships to ensure satisfaction and loyalty.

- Understand client business needs and recommend customized IT solutions.

- Proactively identify and address potential IT risks, including security and system vulnerabilities.

IT Support & Troubleshooting:

- Act as the first point of contact for client IT support requests.

- Provide timely solutions via phone, email, or remote assistance to minimize downtime.

- Coordinate with internal IT teams and external vendors on escalated issues.

Account & Service Management:

- Manage client IT portfolios including software renewals, hardware upgrades, and cloud services.

- Track system performance and recommend improvements or migration strategies.

- Maintain accurate service tickets and client records in CRM tools.

IT Product Knowledge & Strategy:

- Stay current on IT, cloud, and cybersecurity solutions offered by the company.

- Provide strategic recommendations aligned with client goals and emerging technologies.

- Advise clients on cybersecurity, automation, and infrastructure optimization.

Cross-Functional Collaboration:

- Work closely with sales, marketing, and technical teams to align IT solutions with client objectives.

- Share client insights and feedback to drive continuous product and service improvement.

Required Skills & Qualifications:

- 1-3 years of experience in IT support, client success, or customer-facing technical roles.

- Strong understanding of IT infrastructure, cloud technologies, and cybersecurity.

- Excellent verbal and written communication and interpersonal skills.

- Proficiency in troubleshooting technical issues and managing multiple client accounts.

- Experience with CRM and IT service management tools.

- Strong organizational, multitasking, and problem-solving abilities.

Why Join Us?

Be part of a client-first, innovation-driven team redefining IT support excellence.

Work on impactful projects that create measurable business outcomes.

Collaborate with experienced professionals in a growth-oriented culture.

Clear career progression path toward Client Success or Account Management leadership roles.