We are looking to hire a seasoned and strategic IT leader for the position of Senior Manager/Head - IT.
Position: Senior Manager/Head - IT Infrastructure
Location: Pune/Mohali
Headcount Size: Approx. 1000+ users supported
Role Overview
The candidate will be responsible for overseeing all aspects of IT Operations, Infrastructure, Network, Helpdesk, and Compliance. This is a critical leadership role, requiring both strategic vision and hands-on expertise to ensure smooth IT operations and continuous improvement.
Key Responsibilities
- Develop and execute a comprehensive IT strategy aligned with organizational goals.
- Lead and manage IT Operations, Network, and Helpdesk teams.
- Ensure system uptime, performance, and efficiency across all IT operations.
- Implement and maintain IT security protocols as defined by the InfoSec team.
- Manage the IT Helpdesk for timely and effective resolution of user issues.
- Define and enforce IT policies and compliance with regulations and best practices.
- Stay updated with emerging IT trends and recommend innovative solutions.
- Manage IT budgets and resources efficiently.
- Provide leadership with regular reports on IT operations, metrics, and initiatives.
- Collaborate with cross-functional departments for seamless tech integration.
Qualifications & Experience
- Bachelor's degree in Computer Science/IT (Master's preferred).
- 15+ years of experience in senior IT roles, preferably in organizations with 1000+ users.
- Strong track record in IT strategy, operations management, and compliance.
- Hands-on expertise in IT infrastructure, cloud computing, network security, and IT service management.
- Proven experience in managing and mentoring IT teams.
- Excellent communication, leadership, and problem-solving skills.
- Strong ability to handle multiple priorities and projects simultaneously.
Didn’t find the job appropriate? Report this Job
