ServiceNow Enterprise Architect

Company: Coforge

Experience: 12+ Years

Location: Bengaluru

Work Mode: Work from Office (WFO)

Role Type: Techno-Functional Manager

Job Overview:

Coforge is looking for an experienced ServiceNow Enterprise Architect to lead architecture, consulting, and solution design for large-scale ServiceNow transformation programs.

The role requires a balanced combination of technical expertise, functional consulting, delivery governance, and stakeholder management.

The ideal candidate will have strong expertise in the ServiceNow platform, particularly CMDB and Common Service Data Model (CSDM), along with experience designing enterprise-wide solutions, establishing architectural standards, and driving digital transformation initiatives.

Key Responsibilities:

1. Enterprise Architecture and Solution Leadership:

- Develop end-to-end ServiceNow architecture for large-scale enterprise transformation programs.

- Lead architecture and solution design across multiple ServiceNow products, including ITSM, ITOM, ITAM, Service Portal, Employee Center, CMDB, CSDM, IntegrationHub, Flow Designer, and Platform Analytics.

- Provide architectural direction for advanced ServiceNow solutions, including IRM/GRC, Field Service Management (FSM), Workplace Service Delivery, Now Assist, AI, and automation solutions.

- Design scalable, secure, resilient, and future-ready platform architectures.

- Establish platform governance frameworks, architecture standards, reusable design patterns, and architectural guardrails.

- Lead architecture review boards and solution governance forums to ensure adherence to enterprise technology standards.

- Align ServiceNow architecture with business capabilities, enterprise architecture principles, and long-term technology strategy.

2. ServiceNow Platform and CMDB/CSDM Leadership:

- Define and govern CMDB architecture, configuration management processes, and data quality standards.

- Drive the implementation and adoption of CSDM to establish a consistent data model across ServiceNow applications.

- Ensure alignment between business services, application services, infrastructure components, and configuration items.

- Define integration strategies and data flows across ServiceNow modules and external enterprise systems.

- Identify opportunities to improve platform performance, data integrity, service visibility, and operational efficiency.

- Guide teams on ServiceNow platform capabilities, technical best practices, and architecture optimization.

3. Business Consulting and Stakeholder Management:

- Engage with stakeholders across Business, IT, Operations, HR, Security, Risk, and Customer Service to understand business priorities.

- Conduct discovery workshops, architecture assessments, requirements-gathering sessions, and roadmap planning exercises.

- Translate business capabilities and functional requirements into ServiceNow-enabled solutions.

- Advise clients on platform adoption, capability maturity, process standardization, and digital transformation.

- Drive operating model transformation and service management improvement initiatives.

- Present architecture recommendations, solution options, risks, and implementation roadmaps to senior stakeholders.

4. Delivery Governance and Transformation:

- Provide architectural oversight throughout the solution lifecycle, from discovery and design through implementation and deployment.

- Collaborate with functional consultants, developers, platform owners, integration teams, and delivery leaders.

- Review solution designs to ensure scalability, security, maintainability, performance, and compliance.

- Identify architectural risks, dependencies, and opportunities for standardization across transformation programs.

- Establish governance processes to manage technical debt, platform customization, upgrades, and future enhancements.

- Support delivery planning, design approvals, implementation reviews, and continuous improvement initiatives.

Required Skills and Qualifications:

- 12+ years of overall experience in enterprise architecture, IT consulting, ServiceNow implementation, or related technology roles.

- Strong expertise in ServiceNow platform architecture and techno-functional solution design.

- In-depth knowledge of CMDB architecture, configuration management, and CSDM.

- Experience across ServiceNow products such as ITSM, ITOM, ITAM, Service Portal, Employee Center, IntegrationHub, and Flow Designer.

- Understanding of advanced ServiceNow capabilities, including IRM/GRC, FSM, Workplace Service Delivery, Now Assist, AI, and automation.

- Experience in enterprise solution architecture, technical governance, and large-scale transformation programs.

- Strong understanding of enterprise integrations, platform data models, APIs, and integration patterns.

- Experience conducting architecture reviews, solution assessments, discovery workshops, and technology roadmap exercises.

- Strong stakeholder management, consulting, presentation, and communication skills.

- Ability to translate complex business requirements into scalable, secure, and maintainable solutions.

Preferred Qualifications:

- ServiceNow Certified Technical Architect (CTA), Certified Master Architect (CMA), or relevant advanced ServiceNow certifications.

- Relevant ServiceNow certifications in ITSM, ITOM, ITAM, CMDB, or CSDM.

- Experience leading enterprise-wide ServiceNow implementations or transformation programs.

- Familiarity with enterprise architecture frameworks, IT service management practices, and governance methodologies.

- Experience advising senior business and technology stakeholders in complex enterprise environments.

Ideal Candidate Profile:

The ideal candidate is a strategic and technically strong ServiceNow leader who can bridge business requirements and technology architecture.

They should be comfortable leading architecture decisions, advising enterprise stakeholders, governing platform standards, and driving successful ServiceNow transformation initiatives across multiple business functions.