Job Title : ServiceNow Business Analyst
Experience : 4-12 Years
Role & Responsibilities :
- Work with business stakeholders to understand and document business requirements and process needs.
- Conduct requirement-gathering workshops and stakeholder discussions.
- Translate business requirements into clear user stories, functional requirements and acceptance criteria.
- Develop process maps and identify process gaps and improvement opportunities.
- Work with ServiceNow technical and functional teams to ensure requirements are correctly translated into solutions.
- Support UAT, solution validation and issue resolution.
- Coordinate with stakeholders throughout the implementation lifecycle.
- Help define and document ServiceNow processes and workflows.
- Support Agile ceremonies and collaborate with development teams throughout the sprint cycle.
- Provide functional guidance across relevant ServiceNow modules.
Required Skills & Experience :
- 4-12 years of experience as a Business Analyst, preferably working on ServiceNow implementations.
- Strong experience in requirement gathering and documentation.
- Good understanding of ServiceNow processes and modules.
- Experience conducting requirement workshops and stakeholder management.
- Strong knowledge of user story creation and Agile methodologies.
- Experience in process mapping and gap analysis.
- Experience supporting UAT and solution validation.
- Exposure to one or more ServiceNow modules such as ITSM, ITAM, ITOM, GRC, SecOps, FSM, SPM or PPM.
- Strong communication, analytical and stakeholder management skills.
Preferred Certifications :
- CSA - Certified System Administrator
- CIS certifications relevant to ServiceNow modules
- Other relevant ServiceNow certifications
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