Role: Delivery Manager BFS domain.
Location: Gr. Noida.
Mode: Work from office.
Revenue: $10+ million.
Team size: 100+ FTE.
We are looking for a Delivery Manager at Coforge.
Job Description:
- Have managed large (100+ FTE) Application maintenance and support outsourcing teams with diverse technologies, including data support.
- Deep understanding in ITIL processes and familiarity in six sigma quality standards.
- Proficient in various SLA/KPI models prevalent in the IT service.
- Ability to independently run overall account governance meetings with client.
- Drive creation of related reporting and governance decks.
- Strong communication and interpersonal skills.
- Excellent people skills and the ability to manage large (100+) teams.
- Overall at least 15+ years of IT service/project experience, of which at least 5 years in managing large AMS teams.
- Understand and worked in various AMS contracting models such as T&M, FP, FM, FC, etc.
- Had earlier written or managed varied types of SOW and can manage respective contracting conversations with client delivery leaders and their vendor management teams.
- Had managed and successfully delivered a few small to medium size projects in fixed price or outcome based contracting mode.
- Have collaborated with sourcing and talent acquisition teams to rapidly scale up teams as per client needs.
- This includes taking final interviews and making hiring decisions.
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