Coface is a team of 4,500 people of 78 nationalities across nearly 60 countries, all sharing a corporate culture across the world. Together, we work towards one objective: facilitating trade by helping our 50,000 corporate clients develop their businesses.

With 75 years of experience, Coface is a leader in the credit insurance and risk management market. We have also developed a range of other value-added services, including factoring, debt collection, Single Risk insurance, bonding, and information services.

As a close-knit, international organization at the core of the global economy, Coface offers an enriching work experience on several levels: relational, professional, and cultural.

Every day, our teams are making trade happen. Join us!

MISSION:

We are seeking a skilled and detail-oriented experienced Senior Business Analyst/Lead Business Analyst Be the go between Functions/Countries and IT. In charge of translating functional business requirement in projects for developers to deliver.

Work in close collaboration with Coface functions (e.g. Risk, commercial, finance) to understand and get sign of what needs to be delivered for projects that will improve operations (Insurance and Information). Perform business analysis and user requirement documentation for new projects. Work with all functions/countries in the region to make them understand the change with close coordination and good communication to drive these improvements.

Deliver change requests to existing systems to deliver improvements. Responsible for Tier II user support on regional invoicing tool. As senior analyst the projects allocated will be more difficult in nature and will require a better understanding of all systems and operations of Coface

The job description:

- Consult and collaborate with functions and countries to understand business needs, goals, objectives, processes and requirements.

- Assist with Identification of new projects for group or regional projects for the APR & MAR regions

- Responsible for clarification of the requirements for projects to all teams, interpreting information and data and translating this in full requirements and coordinate this with developers.

- Deliver workflow diagrams and risks analysis

- Make sure user guides for new delivered projects and applications, that training is conducted and level 2 support for applications is provided.

- Support users and coordinate with It and consultant to solve efficiently system problems

- Responsible for creating test cases for UAT testing, and for the analyst to pre-test the test cases before they go to functions and countries

- Submitting reports to the relevant department heads and management on what is delivered during bi-weekly functional meetings

- Assist project managers with time estimation for delivery, quality checks, & staying within budget

- Helping the management and other teams draw business goals and needs

- Assist with Formulating procedural manuals for all departments

- Assist more junior business analyst with knowledge sharing

Qualification:

- Computer Science Background

Reporting & Daily activities:

- Provide data, statistics, KPIs and reports to COO/ CEO's

- Monitor the process activities and alert when necessary, changes need to be made

Risk & Compliance:

- Adhere to compliance standards as set by Coface and Financial Regulators

Additional Information:

- In-depth understanding of the regional Insurance industry

- Understanding of trade credit Insurance or business information business

- Strong verbal and written communication in English

- Speaking French an advantage

- International exposure (previously part of international projects)

Functional:

- Extensive experience in handling business requirements against pre-defined scope of work

- Extensive experience in process mappings and operational efficiency

- Extensive experience in application of technologies in the financial services industry

- Strong analytical skills, System problem solving, organization and management skills

- Knowledge of Six Sigma, Digitalization, process management, Project and change management

- Ability to coordinate with several business teams, IT team in different project development phases in both technical & business perspectives

Personal:

- Good interpersonal and customer interfacing skills, ability to influence and negotiate with others

- An ability to think innovative and creatively

- Mature, capacity to operate under stress and can meet tight deadlines

- Result and customer oriented

- Self-starter, Positive "can-do" attitude, highly organized and detail-oriented

- Able to work independently on multiple tasks with good interpersonal and presentation skills

Coface specific:

- Extensive knowledge of Coface's portfolio of products and Coface systems

- Extensive knowledge of Insurance and Information business and other financial institutions would be beneficial

IT:

- Microsoft Office Applications: Visio, Word, Excel, Outlook, Coding languages, VBA, Macro's