Codeyoung - Senior Manager - Business

About Codeyoung

Codeyoung is a global edtech company helping children build strong foundations in coding, math, and problem-solving through live, instructor-led classes. With a rapidly growing customer base across the US and Canada, our focus is on ensuring students stay engaged, complete their courses, and see real learning outcomes.

Once a customer is converted by Sales, Customer Experience owns the relationship end-to-end - and this role leads that mission.

The Role

We're looking for a Senior Manager - Business to own and scale post-sales business delivery. This role is responsible for delivering monthly PnL targets (revenue, GM etc.) by improving retention, course completion, and overall customer lifetime value, and leading large CX teams in a fast-growing environment.

You'll combine strong operational thinking with customer empathy and a business owner's mindset.

What You'll Be Responsible For

- Owning the PnL metrics end to end: revenue accrued from various sources, direct costs, GM% etc.

- Key CX outcomes: churn, course completion, attendance, refunds, and parent NPS

- Managing the end-to-end post-sales customer journey (onboarding, class operations, and support)

- Leading and scaling a 60+ member CX team, growing to ~100 over the next year

- Building scalable processes that balance consistency with flexibility

- Making judgment calls on refunds, discounts, and retention offers to protect long-term LTV

- Working closely with leadership, Sales, and Product to improve customer outcomes

What We're Looking For

- 4+ years of experience in business roles, preferably in operations, customer experience, customer success, or similar roles

- Experience managing large, frontline or ops-intensive teams

- Comfort using data and metrics to drive decisions and prioritize work

- Proven ability to improve retention, engagement, or repeat usage metrics

- Experience in high-volume environments (e-commerce or subscription businesses preferred)

EdTech experience is a plus, not a requirement.

What Success Looks Like

Within the first 6-9 months:

- Churn and refunds are trending down

- Course completion and attendance are improving

- Parent NPS is stable or rising

- CX teams are engaged and scaling smoothly

Why This Role

- Clear ownership of outcomes that matter

- Opportunity to build and scale CX systems at meaningful size

- Strong leadership alignment and visibility

- A chance to shape the customer experience at a global edtech company