Job description:
Role & responsibilities:
- Provide technico-functional support for ECM applications, resolving user requests, incidents, and functional issues.
- Manage and support OpenText xECM / Content Server and other ECM applications within the portfolio.
- Analyze business requirements and recommend configuration, parametrization, and process improvements.
- Monitor application health, performance, security, user access, certificates, and other operational activities.
- Manage and execute document migration activities, including planning, validation, testing, and coordination.
- Prepare and maintain AMS KPIs, reports, and dashboards to track application performance and support effectiveness.
- Define, improve, and maintain AMS processes, SOPs, and technical/functional documentation.
- Coordinate IDP (Intelligent Document Processing) activities with business users, technical teams, vendors, and offshore partners.
- Manage roles, authorizations, user access, and security-related activities across ECM applications.
- Identify opportunities to improve application quality, performance, stability, and user experience.
- Coordinate with internal stakeholders and external AMS partners for issue resolution, enhancements, and project activities.
- Support new business requirements and ensure successful implementation across the ECM application landscape.
Preferred candidate profile:
- 8+ years of experience in ECM / Business Analysis / AMS.
- Strong hands-on experience with OpenText xECM / Content Server.
- Experience in document migration, application support, and monitoring.
- Good understanding of IDP, user access, security, and AMS processes.
- Strong analytical, problem-solving, and stakeholder management skills.
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