Description:

Job Description: Cluster Manager Company (Hyderabad)

Role Summary

The Cluster Manager is responsible for overseeing operations, performance, and growth across multiple Company outlets/branches/stores in a defined geographic cluster.

The role involves driving sales, ensuring excellent customer experience, managing teams, optimizing operations, and delivering profitability targets.

Key Responsibilities

Sales & Business Growth

- Achieve sales targets for the cluster.

- Develop strategies to increase revenue and market share.

- Identify new business opportunities within the cluster area.

- Monitor KPIs same-store growth, footfall, conversion rates, average transaction value.

Team Leadership & Development

- Recruit, train, mentor, and motivate store/branch managers and staff.

- Set performance goals, conduct reviews, ensure consistent service standards.

Operational Excellence

- Ensure operations run smoothly across all stores.

- Oversee inventory management stock ordering, transfers, shrinkage control.

- Ensure visual merchandising and brand guidelines adherence.

Customer Experience

- Maintain high customer satisfaction and resolve escalations.

- Monitor feedback and take corrective actions.

Financial Management

- Manage profitability, control costs and expenses.

- Prepare budgets and analyze sales, expenses, and inventory reports.

Market & Competitive Intelligence

- Keep abreast of competitors, local trends, and customer preferences.

- Adjust product mix, promotions, and offers based on insights.

Expansion & Location Planning

- Assess and recommend potential new store locations.

- Review demographics, consumer behavior, and site feasibility.

Compliance & Standards

- Ensure compliance with company policies and safety standards.

- Adhere to financial controls, loss prevention, and audits.

Reporting & Analysis

- Generate regular performance reports for regional management.

- Use data to drive strategic decisions.

Qualifications & Experience

- Bachelors degree in Business Management / Retail / Commerce or related field.

- MBA preferred.

- 5 to 6 years in retail or multi-store operations management.

- Strong leadership, analytical, and communication skills.

- Familiarity with retail metrics, P&L management, and MS Office.

Key Performance Indicators (KPIs)

- Sales target achievement (cluster total, individual stores)

- Profit margin / Store-level profitability

- Customer satisfaction / feedback scores

- Inventory turnover, stock loss / shrinkage

- Staff turnover / retention

- Compliance with visual merchandising, brand standards, SOPs

- Operational audits, process adherence

Salary & Benefits (Indicative)

- Incentives / Bonuses tied to cluster performance

- Employee benefits (PF, health insurance)

- Travel and communication allowances