Cluster Manager - HORECA Sales

Key Responsibilities:

- Lead, manage, and coach a team of Customer Growth Executives/KAMs to achieve business targets.

- Drive delivered GMV, customer retention, repeat ordering, and wallet share across the assigned cluster.

- Conduct regular performance reviews, field visits, and one-on-one coaching sessions to improve team productivity.

- Develop and execute growth plans based on customer segmentation, buying behavior, and business opportunities.

- Increase category penetration through cross-selling, upselling, and assortment expansion.

- Build strong relationships with key HORECA customers and proactively resolve customer issues.

- Monitor daily, weekly, and monthly business metrics and ensure achievement of cluster targets.

- Analyze customer and team performance using data and implement corrective actions where required.

- Work closely with Category, Supply Chain, Operations, Product, and Sales teams to improve customer experience and business outcomes.

- Build scalable processes and best practices as the HORECA business grows.