Cluster Manager - Home Loan

Job Title: Cluster Manager - Home Loan

Department: Retail Lending - Home Loan Vertical

Reporting To: Regional Sales Head / Zonal Head

Location: Multiple locations across the following states:

Andhra Pradesh, Assam, Bihar, Chandigarh (UT), Delhi (NCT), Goa, Gujarat, Jharkhand, Kerala, Madhya Pradesh, Maharashtra, Odisha, Tamil Nadu, Telangana, Uttar Pradesh

Job Overview:

The Cluster Manager Home Loan will oversee the home loan sourcing and disbursement operations within an assigned cluster of branches and regions. The role involves leading a team, driving business growth through diverse sourcing channels, maintaining high service standards, and ensuring compliance with internal and regulatory guidelines.

Key Responsibilities:

Sales & Business Development:

- Achieve disbursement and login targets as per business goals

- Explore and develop new sourcing opportunities and market segments

Team Management:

- Lead a team of Sales Managers, Relationship Officers/Managers, and Coordinators

- Allocate targets, monitor performance, and conduct regular team reviews

- Offer on-ground support and coaching to enhance productivity

Channel & Branch Coordination:

- Partner with bank branches for lead generation and business enhancement

- Strengthen relationships with DSAs, connectors, builders, and real estate partners

Credit & Documentation:

- Ensure proper documentation before file login

- Liaise with credit and operations for timely approvals and disbursements

Compliance & Portfolio Quality:

- Ensure adherence to KYC, AML, and internal lending policies

- Monitor sourcing quality to reduce delinquencies and manage audit readiness

Customer Service:

- Ensure smooth customer experience throughout the loan lifecycle

- Address customer grievances and drive business through referrals

Key Skills Required:

- In-depth knowledge of home loan products and lending ecosystem

- Strong leadership, coaching, and team-handling experience

- Solid grasp of credit underwriting and documentation norms

- Excellent communication, negotiation, and relationship-building skills

- Proficiency in MS Office, Loan Origination Systems, and CRM platforms

Qualifications & Experience:

Education: Graduate in any discipline (mandatory); MBA in Marketing/Finance (preferred)

Experience: Minimum 8 years in the home loan industry with at least 5 years in a leadership role. Experience in banks, NBFCs, or HFCs is desirable.

Remuneration:

Compensation will be commensurate with experience, qualifications, and suitability. The right candidate will be offered an attractive CTC package, which will not be a constraint for deserving individuals.