Cluster Head - Dark Store

About the Role:

India's largest quick commerce enablement company, is hiring City Operations Leads to run end-to-end quick commerce operations in key metros. This role demands strong leadership, operational excellence, and the ability to scale high-velocity businesses.

Key Responsibilities:

- Lead large cross-functional city teams including Store Managers, Shift Incharges, Pickers/Packers, Rider Coaches, Field Executives and Sourcing teams to deliver outstanding customer experience.

- Oversee new store launches, onboarding and training within defined timelines.

- Manage daily store KPIs - delivery time, fill rates, customer promise adherence.

- Drive rider fleet performance through training, compliance, and process adherence to minimise delivery breaches, COD losses and customer complaints.

- Benchmark best practices and feed insights to central teams on operations and commercials to help Inamo remain the employer of choice.

- Collaborate with central functions to ensure smooth processes and seamless change management.

- Act as the brand ambassador in your geography.

Requirements:

- 5-7 years of experience (candidates with more may apply).

- Graduate; MBA/Postgraduate preferred.

- Strong record in scaling complex operations in logistics/retail/startups; hands-on problem solver.

- Quick commerce experience as Cluster Manager/City Lead is a plus. (Immediate Joinees Preferred)

Who Should Apply:

- Individuals seeking a high-ownership, high-reward role with real operational depth.

- Professionals who thrive in challenging environments, enjoy building from the ground up, and stay effective amidst ambiguity and rapid change.

- Leaders who are hands-on, decisive, and motivated by solving complex on-ground problems at scale.

What to Expect

- A purely meritocratic culture where growth and rewards are driven solely by performance - not tenure, hierarchy, or benchmarks.

- Compensation that goes beyond monthly salary, with meaningful ESOP allocations for high-potential and high-impact talent.

- A meteoric growth path for star performers, including opportunities to take on expanded responsibilities and gain exposure across multiple functions.