Cluster Head/Cluster Servicing Manager - Online/Internet

Location : Noida-135

Job Title : Cluster Head

Job Description:

We're looking for a Cluster Servicing Manager, you will be responsible for overseeing and nurturing a team of 50-60 direct and indirect members, while also taking ownership of revenue generation from a substantial customer base. Your primary focus will be on fostering a best-in-class client servicing environment, driving revenue growth, and ensuring the team operates at optimal efficiency.

- Client Experience: Lead the servicing cluster to deliver outstanding client experiences, ensuring every touchpoint reinforces trust and satisfaction.

- Revenue Ownership: Own the cluster's P&L by identifying revenue growth opportunities and driving strategic upselling initiatives.

- Team Development: Build, mentor, and empower high-performing teams in a culture of continuous growth, collaboration, and excellence.

- Client Insight & Feedback: Conduct meaningful client interactions to extract actionable insights on services and products, and channel this feedback to internal teams for improvement.

- Innovative Solutions: Leverage data-driven insights to design and implement innovative, scalable servicing models that boost operational efficiency and elevate customer satisfaction.

Key Skills:

- Client Engagement & Tele-Sales Expertise: Skilled in handling clients with a consultative approach and applying effective telesales techniques to drive business outcomes.

- Analytical Thinking & Problem Solving: Quick thinker with strong problem-solving abilities to address challenges efficiently.

- Effective Communication: Excellent verbal communication paired with active listening to ensure clear understanding and impactful interactions.

- Strategic Vision: Forward-thinking with the ability to anticipate customer needs and identify new business opportunities.

- Team Leadership & Interpersonal Skills: Proven ability to lead, motivate, and collaborate with teams while fostering a positive and productive work environment.

- Data Analysis & Reporting: Competent in interpreting data and managing reports to support strategic decisions and performance tracking.

Experience and Education:

- MBA graduate with strong academics

- 5+ yrs. of experience in Sales / Servicing / Retention

- Preference for candidates with team handling experience of 25+ team members in last 3 years.