Cluster Head - City Business P&L - FMCG/eCommerce

Role

Own and drive the entire city business P&L - lead both demand and supply functions to ensure strong growth, profitability, and operational excellence.

Will be responsible for scaling the city's marketplace ecosystem by growing customer demand, strengthening supplier partnerships, and ensuring smooth last-mile execution.

Responsibilities

- Own city P&L - deliver revenue, margin, and profitability goals.

- Drive customer acquisition, engagement, and retention through local initiatives and campaigns

- Build and manage a reliable supplier network ensuring product availability, pricing, and fill rates.

- Balance demand-supply dynamics in close coordination with sourcing, logistics, and category teams.

- Monitor business health metrics (GTV, active buyers/sellers, fill rate, OTD %, etc.) and take corrective actions.

- Lead and develop a high-performing team across demand and sourcing verticals.

- Ensure smooth city-level operations and execution excellence.

- Recommend programs and services by studying the changing needs of the city

- Collaborate with central marketing, category, and analytics teams for city-specific growth plans.

Qualifications and Education Requirements

- 3-5 years' experience in a similar role

- MBA from top institutes.

- Experience in B2B/B2C eCommerce, FMCG or distribution will be advantage.

- Proven experience in P&L ownership, city business management, sales, or sourcing.

Skills required

- Strong business ownership & analytical mindset.

- Data-driven, execution-focused, and agile.

- Excellent communication, negotiation & stakeholder management.

- Strong leadership & people development skills.

- Willingness to work hands-on and travel.

- City geography knowledge is must.

- Regional language proficiency is a must.