Cluster Head - Bank

Key Responsibilities:

- Manage and provide strategic direction to a cluster of multiple branches and ensure achievement of business and revenue targets.

- Drive CASA, deposits, retail assets, investments, insurance, cross-sell and fee income across the cluster.

- Develop and execute strategies for customer acquisition, portfolio growth and retention.

- Monitor branch-wise performance, productivity, profitability and key business metrics.

- Lead, coach and mentor Branch Managers, Relationship Managers and sales teams to improve productivity and achieve targets.

- Ensure effective management of high-value/HNI customers and strengthen customer relationships.

- Identify new business opportunities and develop the cluster's market presence.

- Ensure portfolio quality through effective monitoring of delinquencies, credit quality and risk parameters.

- Ensure adherence to RBI regulations, internal policies, KYC/AML guidelines, audit requirements and operational controls.

- Review branch operations, compliance and customer service standards and take corrective actions wherever required.

- Coordinate with Credit, Operations, Product, Risk, Compliance and other support functions for smooth business operations.

- Conduct regular performance reviews and implement action plans for underperforming branches.

- Drive employee engagement, talent development and succession planning within the cluster.