Client Servicing Manager - Digital Marketing Agency

Role Overview:

We are seeking an experienced Client Servicing Manager to manage and grow key client accounts within a fast-paced digital agency environment.

This is a critical individual contributor role responsible for ensuring client satisfaction, driving strategic digital initiatives, and coordinating with cross-functional internal teams to deliver high-impact solutions.

Key Responsibilities:

- Act as the primary point of contact for assigned clients and manage end-to-end client relationships

- Understand client business objectives and translate them into effective digital strategies

- Oversee end-to-end project management, ensuring timely delivery within scope and budget

- Coordinate with creative, technology, media, performance, and content teams for seamless execution

- Manage client communication, expectations, and issue/escalation handling

- Track campaign performance, gather insights, and present reports and recommendations to clients

- Ensure quality control across all deliverables and team outputs

- Identify and drive upsell and cross-sell opportunities within existing accounts

- Manage billing, spend tracking, invoicing, and collections

- Support new business pitches and account growth initiatives

- Willingness to travel for client meetings as required

Required Qualifications:

- Bachelors degree in Business, Marketing, Communications, or a related field

- Minimum 5+ years of experience in a digital marketing agency (mandatory)

- Proven experience in Client Servicing / Account Management roles

- Strong understanding of digital marketing channels and production workflows

- Excellent communication, presentation, and negotiation skills

- Ability to manage multiple projects simultaneously with high attention to detail

- Strong stakeholder management and strategic thinking capabilities

Preferred Skills:

- Hands-on experience with CRM tools and MS Office (especially Excel)

- Familiarity with Google Analytics and digital reporting tools

- Working knowledge of Web, Social Media, SEO, PPC, and Performance Marketing

Work Culture & Environment:

- Dynamic and fast-paced digital agency setup

- Collaborative, innovative, and growth-oriented culture