Client Servicing Head - Media/Digital

Our client is a fast-growing, full-stack digital entertainment company and building the next generation of pop-culture IPs and digital-first content across OTT platforms and social media.

They are looking for a process-driven Client Servicing Head who thrives on execution, stakeholder management, and campaign delivery at scale. If you love bringing big ideas to life, managing complex branded content projects, and being the bridge between internal teams and brand partners - this role is built for you.

You'll be the engine behind seamless campaign rollouts across OTT and digital platforms, managing timelines, expectations, and outcomes end-to-end.

Key Responsibilities

- Lead end-to-end execution and delivery of branded content campaigns.

- Be the primary point of contact for brand clients once a campaign is sold - owning timelines, expectations, deliverables, and stakeholder alignment.

- Work closely with internal departments (creative, production, sales, strategy, talent) to translate sold concepts into smoothly executed campaigns.

- Ensure operational rigor in campaign planning, scheduling, approvals, and post-campaign wrap-ups.

- Identify upsell opportunities during campaign execution and collaborate with sales teams to drive incremental revenue from existing clients.

- Track real-time progress of multiple live campaigns, flagging risks early and solving for blockers proactively.

- Build strong working relationships with agencies and clients by driving reliable, efficient execution and timely delivery.

- Drive campaign excellence and client satisfaction.

- Lead and mentor a team of servicing and execution managers to scale delivery operations efficiently.

Qualifications

- 8+ years of experience in client servicing, campaign management, or delivery operations in digital media, content marketing, production, or related industries.

- Prior experience handling execution-heavy roles within media agencies, content production houses, or digital media platforms.

- Proven track record of managing large-scale campaigns, tight timelines, and multiple stakeholders simultaneously.

- Excellent project management, communication, and problem-solving skills.