Client Relationship Manager - BFSI

Description: Were Hiring: Client Relationship Manager B2B Key Accounts We are searching for a highly skilled and strategic Client Relationship Manager to lead and deepen engagement with our most critical enterprise clients. This is a high-visibility role where you will act as a strategic thinker and proactive relationship builder, directly responsible for the commercial success and satisfaction of assigned key accounts.

Detail Specification:

Role Title: Client Relationship Manager - B2B Key Accounts

Experience: 8+ Years

Industry Preference: Banking, Retail, Fintech, Gifting This role is centered on managing the entire client relationship lifecycle for large enterprise accounts, transitioning from traditional service management to active P&L ownership and strategic growth consultancy. You will own client excellence and revenue expansion through strategic upselling and cross-selling.

Key Responsibilities & Strategic Deliverables:

1. Revenue Growth & P&L Ownership

Commercial Growth: Drive strategic revenue expansion through aggressive upselling, cross-selling, and identifying lucrative new business opportunities within the existing client base.

Financial Accountability: Own and manage the P&L for each assigned key account, ensuring profitable engagement and sustainable revenue streams.

Wallet Share: Strategically identify and execute opportunities to significantly increase wallet share across the portfolio.

2. Strategic Client Relationship Management

Single Point of Contact: Act as the single, senior point of contact for large enterprise clients, guaranteeing top-tier service and enduring satisfaction.

CXO Engagement: Build and nurture long-term partnerships, engaging directly with CXO-level stakeholders to align our solutions with their overarching business objectives and strategy.

Account Strategy: Develop and execute comprehensive account plans focused on aggressive growth, retention, and service excellence.

3. Execution & Stakeholder Management

Seamless Delivery: Collaborate intensely with internal teamsProduct, Marketing, Finance, Operations, and Techto ensure the seamless design and execution of client solutions.

Escalation Management: Handle client escalations promptly and efficiently, demonstrating leadership in crisis resolution and ensuring consistent service excellence.

Insights & Reporting: Deliver regular, data-driven reports and dashboards on account performance, revenue metrics, and client engagement to senior leadership, guiding strategic initiatives.

Desired Candidate Profile:

Experience: Minimum 8+ years of experience in B2B Key Account Management, Strategic Alliances, or Client Relationship Management.

Industry Expertise (Mandatory): Proven expertise in handling enterprise clients within high-growth sectors such as Banking, Retail, Fintech, Gifting, or E-Gifting.

Commercial Skills: Strong background in P&L management, CXO engagement, and strategic account growth.

Core Competencies: Excellent communication, negotiation, cross-functional collaboration, and senior

stakeholder management skills.

Education: MBA or equivalent post-graduate degree is preferred.

Why Join Us?:

This is a phenomenal opportunity to gain high visibility and full ownership of mission-critical business accounts, working with leading enterprise clients in a fast-growing domain. We offer a competitive compensation package of up to 30 LPA, with strong performance incentives.