Client Relationship Manager - B2B AdTech/Digital Marketing

Position: Client Relationship Manager (B2B Adtech/Digital Marketing)

Experience: 4-7 years

Location: Mumbai/Bengaluru

Working Days: 5 Days Working from office (2PM to 11PM IST Working Hours)

Notice Period: 60 Days (Maximum)

Role & Responsibilities:

- Own and manage client relationships, acting as the primary point of contact across the account lifecycle.

- Understand client objectives, campaign needs, and media requirements, and translate them into clear internal briefs.

- Coordinate with campaign management and media buying teams to get work executed on time and to spec.

- Design account strategy and advise clients on media mix, channels, and campaign structure.

- Run reviews, share performance updates, and manage client expectations.

- Identify opportunities to grow and retain accounts.

- Keep communication sharp and proactive across both clients and internal teams.

Candidate Requirements:

- Strong Account Management/Client relationship management/Customer success profile with B2B Adtech exposure.

- Must have 4+ years of experience in Account management/Client relationship management with at least recent 3+ years in a B2B Adtech Product/Digital marketing agency.

- Must have strong client / stakeholder management, able to understand client requirements, translate them into internal tasks, and get work done through campaign / media buying teams.

- Must understand media buying concepts what to buy, how campaigns are structured, objectives, and channels without executing campaigns or buying media themselves (strategist, not executor).

- Must be comfortable discussing campaign strategy and media mix at a strategic level with clients.

- Must have a proven track record of building and nurturing long-term client relationships, ensuring retention and sustained account growth.

- Need top-notch communication must be very fluent in English (client-facing, English-speaking markets).

- Must be from B2B Adtech Product companies/Digital marketing agencies managing B2B digital/tech product clients.

- Minimum 2 years per role required. Short tenures are acceptable provided the candidate has demonstrated stability through longer tenures elsewhere in their career.